Business ProfileforAll American Van Lines, Inc.

I hired all American Van Lines, located at **************************************************************, for a small move from *********** to that ******** on 7/26/22. I was given an estimate of $1350 from ***************************. I sent her pictures of all the furniture that needed to be moved. It only entailed my bedroom set, a couch, 2 living room tables, 2 chairs, 3. barstools, 2 TVs, a TV stand, a microwave cart, a fan and approximately 25 medium boxes, each of which were labeled living room or bedroom. Any box with anything breakable was clearly marked fragile. The job entailed disassembling and reassembling my overhead bridge and night tables in my bedroom. The company had pictures of all the furniture and the estimate of $1350 that I was given factored in the time to deal with my bedroom set. The movers showed up unprepared and claimed they had no idea how to take the bedroom set apart and didnt even have a drill with them! At that point, I called Tali and she said, Every truck is equipped with a drill and, between you and me, they just dont want to deal with it. The 3 movers spent over an hour discussing the problem. They spent time calling for help and in the interim, did things very slowly. They were not even paying attention to what they were doing. I found 1 man wrapping up a chair, that I had already said was not coming. I watched another man wrap up a coffee table for 20 minutes. Ultimately, they had to wait for a 4th man to come with a drill. By the end of the day, they had been with me for 7.5 hours. After they left, I found 2 stacks of 4 boxes each, piled to the ceiling in my bedroom. A living room box clearly marked fragile was at the bottom of one of those 2 stacks. Many irreplaceable items were broken. In addition, they chipped my armoire, bridge and glass shelf in my bedroom, and broke my fan. This small move wound up costing $2296! I was clearly scammed. This experience has been so stressful. I hope no one else is taken advantage the way I was!