ComplaintsforLillian Ruff
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Complaint Details
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Initial Complaint
12/20/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I am a dog groomer and have ordered from this company two times in the past. On 11/23/23 I ordered a gallon of their shampoo (order ****). It never arrived. I went to their site to investigate and found that they sent the package via Amazon Ship. They stated it was undeliverable. I groom out of my home and was home working on the day they said it was undeliverable. I have sent them emails with no reply. I would like the shampoo shipped to me again or a refund. I wonder how many orders they say are undeliverable and do not issue a refund or contact the purchaser.Customer response
01/14/2024
Better Business Bureau:
At this time, my complaint, ID ******** regarding Lillian Ruff has been resolved.(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
*********************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.