ComplaintsforMega Funworks Inc.

• Initial Complaint

  09/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Good afternoon, Today I came to splashdown with my son. We had purchased weekday season passes. When we arrived, we were told since today was a weekday but a holiday they could not accept our passes and we would have to pay $65 each. There is nothing stated on the card that a holiday is not considered a weekday (being a Monday) and I saw nothing on the website. Clearly this should be printed on the season pass before driving an hour to Splashdown! So my son (who is special needs) and I asked to see a manager. The manager refused to talk to us and my son was very upset. A friend offered her half price ticket but we still paid $64 to get in. This was very mean to do to a special needs child (and not a good look to the media). We were treated very badly and Splashdown created a breach of contract I am looking for a response and a refund. Please see supporting documents including the back of our season pass which says nothing of any exclusions.

  Business response

  09/03/2024

  Hello, 

  While the back of the cards state our general terms and conditions regarding season passes. The order for the weekday passes was placed online. I have attached two documents, one shares the perks and black out dates. The blue column that shows the perks of the weekday value pass do state "excludes weekends and holidays," additionally on the confirmation for the season pass order placed, in the description of the passes it does state that the weekday value season passes excluded the three major holidays in our season, 5/27 Memorial Day Monday, 7/4 Fourth of July, and 9/2, Labor Day Monday. Any guest that entered the park yesterday, September 2nd purchased weekend tickets, We did provide the alternative options of the lower priced tickets so that the guests could still enter the park, with the information readily available regarding the black out dates. 

  Customer response

  09/03/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

   

  The blackout dates are NOT listed on the back of the card.  We can take this to court, or I can contact the media.  How you treated me and my special needs child was shameful.   Your management is horrible. 

   

   

  [Your Answer Here]

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  Business response

  09/06/2024

  Good morning *******, 

  It was wonderful speaking with you this morning! As discussed on the phone we have processed the refund for the two tickets, for a total of $64.00. You should see that reflected back to your original payment method within 7-10 business days at the absolute latest. Additionally, we would love to offer you a complimentary cabana for the 2025 season! Please reach out to our team about a week prior to your intended visit so we can get that booked for you! We appreciate your time and can't wait to see you and your son back during the 2025 season! 

  Customer response

  09/09/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.  Thank you for your time and attention.
  
  Sincerely,
  
  ***************************
  
  
  
   
  
  

• Initial Complaint

  07/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Went to purchase my tickets to splashdown today. Found a summer savings on **************. When i went To use it it said it wasnt valid though following all of the instructions for use. I was Purchasing 3 over 42 tickets and one under ******************************************************************************** on hold after finding the page i was Talking about, came back a few minutes later said she spoke to a lead who said it isnt on their site they cant honor it, i asked to speak to the person because I didnt understand she said he wasnt there and was walking around the park i said I would Hold for him. He then came on the phone and told me they cant honor it because its a wendys promotion, i said Its on their website and needed help with the code. He told me to call Wendys. How that makes any sense i do not know. His name was ****** her refused to give me the first letter of his last name for identification purposes like his last name is a huge secret , but either way his name is ******. No help at all. Told me nothing he could do kept robotically repeating the same info. Take it off your website if it isnt a valid promotion. Why on earth a customer would have to call ****** corporate is ridiculous. He couldve just given me the $5 off and honored the coupon on the website that was clearly there and valid. I refused to purchase full day tickets because of the lack of a coupon code and instead opted for the twilight tickets which were only two hours away from my phone call. Very unfair, take it off your website.

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