ComplaintsforWellamoon

Online Retailer

Multi Location Business

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Initial Complaint
10/25/2024
Complaint Type:
Delivery Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
The order is incorrect. The order was only for the $16.45 28 pack. However, they added an additional charge of $38.90 for products that I didn't order.
Business response
10/25/2024
Dear *******,
We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring. We already investigated this issue and we are pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.
Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at *********************************************************
Customer response
10/25/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* *********
Initial Complaint
10/20/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I was half way through the ordering process of a Wellamoon product and I tried to stop. I changed what I was ordering from 1 box to 4 boxes and instead of charging me $17, I was charged $60. I tried to cancel and it wouldn't respond and then I was notified that it sent. I don't want this product and I intend to send it back. I'd like my money back.
Business response
10/21/2024
Dear ***,

I hope this email finds you well.
We wanted to provide you with an update regarding your inquiry. We understand that you have an ongoing inquiry with our customer support team. Rest assured, our team is diligently working on resolving your issue and providing you with the necessary assistance.We appreciate your patience and understanding throughout this process.
If you have any additional questions or concerns, please feel free to reach out to our customer support team at ******************************* directly. They are dedicated to ensuring that your needs are met and that your inquiry is addressed in a timely manner.We value your business and look forward to resolving your inquiry to your satisfaction.
Business response
10/24/2024
Dear ***,
We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring. We already investigated this issue and we are pleased to inform you that we already successfully processed a 50% refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution.
Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at *********************************************************
Customer response
10/24/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is the best they'll do. They have unethical practices took half of my money and left me with a product I can't use.

Sincerely,

*** ******
Initial Complaint
10/18/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Wellamoon Sleep Patches is a rip off, because they sent me 4 packets of 28 Sleep Patches. I wanted only 1 packet. All are being returned. This is definitely a Dump and ************ No phone number! They have email but it does not go anywhere.
Business response
10/21/2024
Dear *******,
I hope this email finds you well.
We wanted to provide you with an update regarding your inquiry. We understand that you have an ongoing inquiry with our customer support team. Rest assured, our team is diligently working on resolving your issue and providing you with the necessary assistance.We appreciate your patience and understanding throughout this process.
If you have any additional questions or concerns, please feel free to reach out to our customer support team at ******************************* directly. They are dedicated to ensuring that your needs are met and that your inquiry is addressed in a timely manner.We value your business and look forward to resolving your inquiry to your satisfaction.
Initial Complaint
10/01/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Caused breathing problems that stated an asthma attack.
Business response
10/02/2024
Dear *******,
I hope this email finds you well.
We wanted to provide you with an update regarding your inquiry. We understand that you have an ongoing inquiry with our customer support team. Rest assured, our team is diligently working on resolving your issue and providing you with the necessary assistance.We appreciate your patience and understanding throughout this process.
If you have any additional questions or concerns, please feel free to reach out to our customer support team at ******************************* directly. They are dedicated to ensuring that your needs are met and that your inquiry is addressed in a timely manner.We value your business and look forward to resolving your inquiry to your satisfaction.
Customer response
10/02/2024

Complaint: 22367171

I am rejecting this response because:
They didnt say anything about what they plan to do.
Sincerely,

******* *****
Business response
10/04/2024
Dear *******,
Thank you for reaching out to us.
We wanted to let you know that we have received your concern regarding your order. Our dedicated customer support team is currently reviewing your case to ensure it is resolved as quickly and efficiently as possible.We understand how important this matter is to you, and we appreciate your patience while we work on it.
If you have any further questions or need immediate assistance, please do not hesitate to contact us at ************************************* you for your understanding and cooperation.
Initial Complaint
09/30/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I ordered one package of sleep patches and paid through ******. When I got the receipt it was for FOUR packages of sleep patches and it was addressed to my previous address. I had updated my address on ****** so it was frustrating that my old address was used. I have no idea how that happened. Luckily, Wellamoon had immediately sent me an email saying I could make changes to my order and address if needed. That was within five minutes of my purchase. I replied and said I only ordered one box and also I changed my address. I emailed them four times to change the order information. No one confirmed the changes. I was concerned because that meant $60 worth of sleep patches were being sent to a place I no longer live. I disputed the order on ****** because I didnt hear from Wellamoon. They finally responded with- Its too late, we already sent it. ****** sided with them but told me to reach out to them to try to get a refund. There is something not right going on here. Why did they offer me a chance to change things then ignore my emails? I have never had this type of experience with a business.
Business response
10/01/2024
Dear *****,
We sincerely apologize for any inconvenience you may have experienced.
To ensure that we resolve this matter swiftly and to your satisfaction, we recommend reaching out to our dedicated customer support team. They are well-equipped to assist you with any questions or concerns you may have regarding your case.Please don't hesitate to contact our customer support team at ******************************** Our representatives will be more than happy to assist you and provide you with the necessary support.
Thank you for your patience and understanding.
Initial Complaint
09/25/2024
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I ordered From Wellamoon for Three packages of their product I received a Order number Of ************* . Well, the product shipped, and the Tracking stopped, I Notified ****** service at Wellamoon That the shipment was Lost and they sent me about four emails to address the problem but nothing was ever done now they have quit responding to me completely , I would like my Money back for this product
Business response
09/26/2024
Dear ******,
I hope this email finds you well.
We wanted to provide you with an update regarding your inquiry. We understand that you have an ongoing inquiry with our customer support team. Rest assured, our team is diligently working on resolving your issue and providing you with the necessary assistance.We appreciate your patience and understanding throughout this process.
If you have any additional questions or concerns, please feel free to reach out to our customer support team at ******************************* directly. They are dedicated to ensuring that your needs are met and that your inquiry is addressed in a timely manner.We value your business and look forward to resolving your inquiry to your satisfaction.
Initial Complaint
09/24/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
On 8/29/2024 I ordered one box of 28 sleep patches using a promo code provided for $14.90. The checkout process had at least four pages attempting to upsell other items. I paid using ******. I then received and email confirmation for four boxes of patches for $39.80. Shortly after another ****** cpngormation for $14.90, but no order confirmation and then a ****** refund for $14.90. I opened a ticket with Wellamoon. Their website says if you contact them in over six hours, theyre unable to cancel the order. I contacted them within minutes of placing the order. I did not receive a response from them for two days, which point they told me my order has shipped. Informed them this is not the quantity that I ordered or approved payment for and would be refusing it. When the order arrived, I refused the package unopened and returned it to the post office. I updated the support ticket, including photos of the returned package. I was informed several times that I did not follow their return process and would not be receiving a refund. I reiterated several times this is not the quantity I ordered and had canceled it immediately. With no other alternative, I opened to ****** case and requested a charge back. When doing so I also found an active subscription/automatic payment for Wellamoon In my ****** account, which I also never signed up for. Since, tracking the original shipping number shows that they have received the refused package back. I ordered the 28 sleep patches and through the checkout processs and 4 upselling pages after my quantity was increased to the x4 boxes. I want to cancel my order, Im unsure about purchasing from a company that upsells like this.
Business response
09/25/2024
Dear *******,
We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring.
We already investigated this issue and we are pleased to inform you that we already successfully processed a refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution.
Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at *********************************************************
Customer response
09/25/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* *******
Initial Complaint
09/20/2024
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I placed an order with Wellamoon on Sept. *******. My ticket number:1325706, confirmation # ************* order #*******. I was overcharged for items which I did not order. My order came to $152.35
Business response
09/23/2024
Dear ****,
I hope this email finds you well.
We wanted to provide you with an update regarding your inquiry. We understand that you have an ongoing inquiry with our customer support team. Rest assured, our team is diligently working on resolving your issue and providing you with the necessary assistance.We appreciate your patience and understanding throughout this process.
If you have any additional questions or concerns, please feel free to reach out to our customer support team at ******************************* directly. They are dedicated to ensuring that your needs are met and that your inquiry is addressed in a timely manner.We value your business and look forward to resolving your inquiry to your satisfaction.
Business response
09/26/2024
Dear ****,
Thank you for reaching out to us.
We wanted to let you know that we have received your concern regarding your order. Our dedicated customer support team is currently reviewing your case to ensure it is resolved as quickly and efficiently as possible.We understand how important this matter is to you, and we appreciate your patience while we work on it.

If you have any further questions or need immediate assistance, please do not hesitate to contact us at ************************************* you for your understanding and cooperation.
Customer response
10/04/2024
Brittany my claim number is ********, Just to let you know Wellamoon has not contacted me regarding my claim. So, I don't know what is going on. I was overcharged for tea bags I never ordered. I was overcharged for my order. Thank you for checking into my claim.
Business response
10/04/2024
Dear ****,
We sincerely apologize for any inconvenience you may have experienced.
To ensure that we resolve this matter swiftly and to your satisfaction, we recommend reaching out to our dedicated customer support team. They are well-equipped to assist you with any questions or concerns you may have regarding your case.Please don't hesitate to contact our customer support team at ******************************** Our representatives will be more than happy to assist you and provide you with the necessary support.Thank you for your patience and understanding.
Initial Complaint
09/16/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
On September 16th 2024 at 2:00 a.m. Eastern standard Time I ordered one box of 28 patches from WellaMoon through ****** for $17.99. I use my Discover card and was immediately notified that two purchases for a total of eight boxes were credited to my Discover card account for a total of $100.70. it appears as though I am not the only one who has suffered this problem with this particular company. It appears as though this is standard practice by the company to gain additional funds even temporarily... Some type of money cash flow scheme?? I have immediately asked for cancellation of order number *************. The website indicates a cancellation will be provided if the order was canceled within 6 hours of being made. However I'm also seeing other people indicating that they do not honor that stipulation. There is no telephone number provided by this company. I suspect that this is a complete scam site. Selling credit card information??
Business response
09/16/2024
Dear ****,

We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring.
We already investigated this issue and we are pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution.
Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at *******************************
Customer response
09/16/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
09/15/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On August 7, I ordered 1 box of Wellamoon Sleep Patches from ******** seller for approximately $17 paying through my ****** account. When I immediately checked my account, my order had been changed to two separate shipments. One shipment was for four boxes of the product, and the second shipment was for another four boxes of the product totaling over $100. They had set me up for auto shipment and auto pay each month without my consent. Their return policy noted orders had to be canceled within six hours of the original order being placed. I IMMEDIATELY contacted the company. and told them to cancel my order, and refund my money. I was instructed to return the products which I did. I have a copy of the shipping receipt where I returned the products. I also have an email where the company acknowledged my returned products, but refused to refund my money. I have been back and forth numerous times with this company simply to have my money refunded. They are yet to refund any money.
Business response
09/16/2024
Dear ******,
I hope this email finds you well.
We wanted to provide you with an update regarding your inquiry. We understand that you have an ongoing inquiry with our customer support team. Rest assured, our team is diligently working on resolving your issue and providing you with the necessary assistance.We appreciate your patience and understanding throughout this process.
If you have any additional questions or concerns, please feel free to reach out to our customer support team at ******************************* directly. They are dedicated to ensuring that your needs are met and that your inquiry is addressed in a timely manner.We value your business and look forward to resolving your inquiry to your satisfaction.
Customer response
09/16/2024

Complaint: 22289404

I am rejecting this response because:
I have been waiting since 8/07/24 for the company to refund my money. I returned the unopened products as instructed but they refuse to refund my money. They just go in circles saying they are looking into it. The company has numerous complaints against them. Scammers.

Sincerely,

****** ****
Business response
09/27/2024
Dear Glroia,
Thank you for reaching out to us.
We wanted to let you know that we have received your concern regarding your order. Our dedicated customer support team is currently reviewing your case to ensure it is resolved as quickly and efficiently as possible.We understand how important this matter is to you, and we appreciate your patience while we work on it.
If you have any further questions or need immediate assistance, please do not hesitate to contact us at ************************************* you for your understanding and cooperation.
Business response
09/27/2024
Dear ******,
Thank you for reaching out to ***We wanted to let you know that we have received your concern regarding your order. Our dedicated customer support team is currently reviewing your case to ensure it is resolved as quickly and efficiently as possible.We understand how important this matter is to you, and we appreciate your patience while we work on it.
if you have any further questions or need immediate assistance, please do not hesitate to contact us at ************************************* you for your understanding and cooperation.

Business response
09/30/2024
Dear ******,
I understand that this situation has presented challenges for you. After carefully reviewing your case, I regret to inform you that our ability to take further action on your request is limited once a customer files a dispute with *******

At the moment, it appears that your claim is still under review by ******. Unfortunately, this means we are unable to move forward with any additional steps or directly address your concerns since the matter has been escalated to ******** resolution center.

To ensure that your concerns are addressed promptly and accurately, I recommend reaching out to ****** directly regarding your claim. They have a dedicated team that will be able to provide you with further assistance and guide you through the refund process.

Thank you once for your understanding.

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