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            Business Profilechimneydirect.com

            Chimney Cleaning Equipment

            Current Alerts For This Business

            Alert:

            BBB opened an investigation on the business in response to a high volume of complaints by consumers advising BBB that product was purchased and paid in full but not received by the consumer with in a reasonable time frame.   BBB reached out to the business for answers to consumers concerns.  The business responded below:

            Company (owner) stated he sells 400,000-500,000 item in the winter season and in this case there was a delay in shipment from China so many were affected. 

             

            Contact Information

            175 Broad St Ste 5

            Glens Falls, NY 12801

            Visit Website
            (800) 260-8075

            Customer Reviews

            3/5

            Average of 4 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            5 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 14

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            This business offers chimney cleaning equipment, caps and supplies, lining materials, and fireplace equipment-retail.

            Business Details

            Location of This Business
            175 Broad St Ste 5, Glens Falls, NY 12801
            BBB File Opened:
            7/1/2011
            Years in Business:
            14
            Business Started:
            6/1/2010
            Type of Entity:
            Sole Proprietorship
            Business Management
            • Mr. William Goudy, Owner
            Contact Information

            Principal

            • Mr. William Goudy, Owner

            Customer Contact

            • Mr. William Goudy, Owner
            Additional Contact Information

            Phone Numbers

            Read More Business Details and See Alerts

            Customer Complaints

            5 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/14/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            Order product on feb 3 and paid 184.96. Called several times to ask why order wasn’t shipped no answer. Sent e-mail no answer. Called this morning no answer.
            Read 4 More Complaints

            Customer Reviews

            4 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Matthew P

            03/22/2023

            I was given helpful insights into the chimney cap I selected as well as suggestions for how best to mount it. I live in Oregon and the shipping + manufacturing time was extremely fast. The product was as described and seems to be great quality. Overall very satisfied with my purchase as well as customer service.
            Read 3 More Customer Reviews

            Local BBB

            BBB of Upstate New York

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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