ComplaintsforMurray Brothers Home Improvements
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Complaint Details
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Initial Complaint
11/07/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
I hired ************************************* (and Murray Brothers) to fix a leak on my roof and install a new bathroom. They completed both projects, but the work was completely inadequate. The roof now leaks (and continues to leak) far more than it did prior to ************************************* and Murray Brothers 'fixing' it. Additionally, the shower stall in the bathroom that they installed leaks through the wall on both sides. I've had numerous new quotes and contractors tell me that the entire unit needs to be taken out and replaced because the installation was not done correctly. ************************************* claims that it was a defective shower stall and that it had nothing to do with the installation. I have had numerous contractors tell me the opposite. Additionally, ************************************* purchased the shower unit and was supposed to approach the company about the manufacturer's guarantee (since he believed it was the unit's fault). He never did this and is now asking money for me to purchase a new unit, which is not what we agreed to. Finally, him and his team poured paint down the storm drain on my street as a method of getting rid of paint remnants. I was visited by the city as a result of this.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.