Current Alerts For This Business
Pattern of Complaint:
On July 2, 16, 31 and August 6, 2019, BBB attempted to contact SJR Contracting regarding a high volume and a pattern of serious complaints. During the past 36 months, BBB received complaints regarding payments for work not performed or incomplete. The business failed to respond to seven complaints through BBB's complaint process. Complaints state the company collected deposits for work ranging from $6,250 to $89,000, with an average of $33,902.
BBB notified SJR Contracting of these complaints and asked them for cooperation to eliminate the pattern. We asked for a written response outlining the steps it would take to avoid similar complaints in the future.
BBB also requested additional information, including: Federal Employer Identification number (EIN), the names and full contact information of the company's principal officers and management, copies of contracts, including if work is done by subcontractors and if customers are notified, the physical address of its principal office, copies of required competency and/or tradesman's licensing, and a completed BBB Standard Business Questionnaire.
To date (August 6, 2019), the company responded that we need to reach out to an attorney handling this matter. We have not heard from SJR Contracting or an attorney.
BBB is also unable to verify any contractor's or tradesman's licenses required for services such as stairlift installation. BBB urges consumers to use caution based on complaint activity and lack of responsiveness.
BBB notified SJR Contracting of these complaints and asked them for cooperation to eliminate the pattern. We asked for a written response outlining the steps it would take to avoid similar complaints in the future.
BBB also requested additional information, including: Federal Employer Identification number (EIN), the names and full contact information of the company's principal officers and management, copies of contracts, including if work is done by subcontractors and if customers are notified, the physical address of its principal office, copies of required competency and/or tradesman's licensing, and a completed BBB Standard Business Questionnaire.
To date (August 6, 2019), the company responded that we need to reach out to an attorney handling this matter. We have not heard from SJR Contracting or an attorney.
BBB is also unable to verify any contractor's or tradesman's licenses required for services such as stairlift installation. BBB urges consumers to use caution based on complaint activity and lack of responsiveness.