ComplaintsforGold Star Plumbing, Inc.

• Initial Complaint

  08/17/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We purchased a ductless split ac system from this company in 2018 at an approximate cost of 13k. Since then they have returned 17 times or more for problems related to the installation. Their own technicians have acknowledged that the installation was faulty and has led to the litany of problems we have had since , including water damage from leaking units on our interior walls, corrosion of connectors and ducts ($1700 charge in may 2022 which is still not fixed properly as the system is not cooling as it should) and now most recently a totally non operational system. We were told all parts were under warranty and waited more than a month when temps were 90+ daily for the warranty parts to arrive. We were told that we would only pay for labor. Estimate was $1290 plus tax with no hourly breakdown. I inquired and they said it would take **** hours to diagnose and fix the problem. They refused to give an hourly service fee which was a huge red flag. 7/13: they come and spent less than an hour diagnosing rhe problem. They charge us $700 (half the estimate) for that time which again was to be labor only. Today 8/17 they return and spend another hour only to tell us that it cannot be fixed and seeking to CHarge the remaining $700. Even though they already received $700 for 2 hours of labor which did not even successfully address the problem. The majority of their time today was trying to upsell us into a new system $7000 for one side or $14k for both sides. Given the issues that weve already had after only a few years and that weve already paid this company more than $15k with various service charges due to Their shoddy service theres no way I would do that. I have attempted to rectify numerous times and been stonewalled by the company and now am left with a broken down system and no solution.

  Customer response

  08/17/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and they have advised that they will replace the defective unit.  In light of this representation, the complaint should be resolved. Thank you.  ***** ****** 
  
  Sincerely,
  
  ***********************
  
  
  
   
  
  

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