Customer ReviewsforAudio Savings, Inc.

Hassle free returns is a lie. Charging me shipping to return item that was wrong size. Will pay more money elsewhere for better service. Don't fall for the low price, hassle free advertising pay more elsewhere and avoid this company's HASSLES. Now my unopened box of stuff I paid to ship back. I wait for them to inspect to give me my money instead of a simple exchange for the right size item. Way to make it as "hassle free" on me audioripoff

Hello *****, Listening to your phone conversation with us it is our understanding we did not send you the wrong size item, but you may have accidentally ordered the wrong song size for your needs. On all of our websites our refund return policy is clearly stated on our policies page as such :Non-defective items:If you want to return your item within the first 90 days of when it was delivered to you; you have the following options:"You may exchange the item for another item of your choice. If the item you choose is more or less money we will work out the price difference with you. The customer is responsible to ship the item back to us. Please note if the item you return is used there will be a 10% restocking fee deducted from your credit.You may receive a refund for the item less a 10% restocking fee. Customer is responsible to ship the item back to us."We are sorry to hear you are displeased with our current return policies. If tere is anything we can do to assist you please let us know.

I was wrong, but this is still a problem for me. I ordered a new item from this company on **** in the past 3 months and they have a 100% satisfaction gaurantee or money back on **** only. My mistake to go strait to audiosavings site thinking I would receive the same service as on ****. I guess they like paying the **** costs more than helping the customers who were trying to cut out one of the middle men for saving on both ends. MY BAD, SORRY

Hello, The same applies to all of our stores not just ***** You returned your item and a refund (money Back) was promptly issued to you. I am not understanding perhaps what difference in policy you believe to be true between out stores in regards to returning an item for a full refund. Our policies are the same across all of our sites. Again we are sorry if this is not clear for you or you find one of our stores easier to order from then another. However it is also why we choose to sell on many stores front's outside of our home site like ***** ******, etc so our customers can freely choose the store they are happiest ordering from.

In spite of all other reviews, I have had nothing but awesome experiences several times. Love rockville equipment, value, quality, and tech support... just can't beat it for the money! My name is ******************* and I'm a customer for life. You'd have to be stupid to pay 10 times more for ******, ***, and all the rest

Thanks so much **** !

Not Rating Dont call back speaker wont work now they can return me my money!!!!!!

Hello, I do see we spoke with you as soon as you contacted us, In fact I see we sent you a completely free replacement without having to return the non working item you had unfortunately received. I hope our fast free replacement was able to put a smile on your face, as that is out #1 priority

Awful customer service... Won't honor discounts... won't answer back when asked about merchandise I purchased...

Hello, Unfortunately I do not see any interactions using the customers email, name or info you have provided. We do not often use any discount codes. We have one single code that is limited time for a free tee shirt. That is the only code we have or use. I am /not sure what you mean when referring to "won't answer back when asked about merchandise I purchased." as we do have a 1-2 email response turnaround time . I did not see any emails from you under the email listed here. We are happy to help any and all of our customers. Feel free to provide more accurate information to us so we can assist you (order number, email used on order)

DO NOT ORDER FROM UNLESS YOU HAVE TO!!!I ordered 1 system and they charged and shipped me for 2. I called them up when I got the notification that I was charged for 2 and she said it wasnt in the system and to call back in a few hours because it wouldnt ship out that day so I have time to cancel. I called back in 2 hours like she said and she told me they shipped after telling me 2 hours before that it wouldnt until the next day. After that she told me to just call back when It come she would send the return label and I wouldnt have to pay anything to return it since I called before it shipped trying to cancel it. When they came I called back for the return label and told her who I was and what happened and then she tells me according to the policy, I have to pay return shipping. I said I called and tried to cancel it before it even shipped and that I was told I wouldnt be charged to return it. She asks is there anything in writing or documented on that because she didnt see it so I gave up and kept it because it wood cost just as much as the system was to send it back. Will never waste time on their website again! And if you have to pay more ordering somewhere else, I promise its worth it. There is no customer service.

Hello ****, I see you have a long order history with us and you are a valued customer. The Last order I see under the email in this message is dated 09/20/2022 placed on 04:27:PM. That does not show any double orders or reference the issues you are mentioning. If you provide us with the order number or current info on the order we are discussing I would be happy to look into why you were told you would have to pay for a return label, As yes that should have been given to you free if located within ******* If requested within the first 30 days of purchase.