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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/17/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
Please stop sending me your paperwork, information saying I won something that I don&#**;t recall ever entering.
Business response
08/21/2023
Please share the response with ********************.Initial Complaint
07/31/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
I paid this company 2 times for **************** $89.00 each time. They never sent me the magazinesBusiness response
08/07/2023
Following your review, please share the response with *****************
Thank you,
*******
Customer response
08/07/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.My apologies- upon further review, the company was Publisher Clearing Services LLC/ **************** billing. i will be filing a complaint with the corrected information. Again, I am sorry for the confusion.
Sincerely,
*******************************
Initial Complaint
08/12/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I ordered a watch from them. I paid by check and have the copy of that check from my bank. They continue to bill me for this. It is not in the right name. My husband's name is ****** **** not ****** **** which is the name on the bill. They are threatining to turn over to collection agency. I am tired of being harassed over something I paid for back in January of this year. My husband died on January 27 2022. The bill is in his nameBusiness response
08/16/2022
Please share the response with **************
thank you,
*******
Initial Complaint
05/02/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
My customer number for ********************** is ***********. Ordered April 17,22 Item number 54OUR8.Order a Men's Denim Shirt. Photo of the shirt in the mailing I received showed the shirt and it appears to be a short sleeve model. When it arrived, it is a long sleeve. I contacted PCH by CHAT and the person said it is long sleeve and the photo shows the sleeves rolled up which makes it appear as short sleeve. I told the person I would have never ordered the shirt had I known it was long sleeve. I cannot wear long sleeve shirts due to skin condition. His only answer was could he answer any more questions., He did not tell me to send it back he just kept asking if any more questions. When I questioned the reason, he did not offer to have me send it back, he decided to say I can. but I have to pay the postage. I feel if PCH modifies a photo to make something appear different than it is, they should make sure they tell you. I do not remember seeing anything about shirt being long sleeve and the piece of paper you attach to the order did not state it was long sleeve.Business response
05/05/2022
Please pass along the resolution letter to **********************.Customer response
05/06/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***************************
Initial Complaint
02/07/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
PCH sent me merchandise I did not order. My customer ID is *********** and the ********************** order number is *************. The item name is 'scarf and gloves'.Business response
02/08/2022
Please share the resolution with **************************.Customer response
02/09/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***********************************
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Contact Information
Customer Complaints Summary
253 total complaints in the last 3 years.
54 complaints closed in the last 12 months.