ComplaintsforTommy's Appliance Service & Repair

• Initial Complaint

  12/05/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I booked a call with Tommy’s appliance for Sept 5th because our dishwasher was not drying, he tinkered with it for a bit and it sort of seemed like it might have done something and he said they have a 90 day guarantee, so I gave several weeks to see if it was working and it really wasn’t drying. Whatever heat I was getting was just from the hot water, there was absolutely no heat for the drying. So I schedule him to come back in Nov 5th. He runs a diagnostic test and tests the usual things and says he’s not entirely sure what’s causing the problem but he’ll do some research and get back to me. Ok no problem. Couple of weeks go by and I don’t hear anything from him. I call the office and they said he’s really busy but he’ll call be back. But he NEVER called me back. Not after a half-dozen phone calls to the office over another 2 weeks. I always get the promise that he would call me later that day, and she’s sending him a message now etc. but never any return calls. Not one. At this point we’re 3 months from the original call, and 1 month post follow-up call. I finally resort to scheduling online just so he would come and look at it and after 30 minutes past the appointment time, I call the office only to be met with the same woman who has been completely dismissive and been giving me the runaround for the last month. I get the same story, “he’s very busy, on his way etc. etc.” and I finally lose my patience. I’m done. I don’t think he had any intention of showing up. So I ask for a refund of the original appointment and after some snide comments she tells me that she will refund my card but I can’t trust anything this woman says. So I’m filing here to make sure she actually follows through. Absolutely TERRIBLE customer service and a very unprofessional way of handling this. If he didn’t know how to fix it or didn’t want to do the job, then he should have just told me straight up and I would have accepted that. But instead, they just waisted everybody’s time.

  Business response

  12/21/2023

  We have refunded the customer.

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