Business ProfileforOrville's Appliance, Inc.

After purchasing an ** refrigerator from Orville's there has been nothing but headaches! The ice dispenser we were told the ice dispenser WOULD make enough ice daily as that is why we were purchasing a new refrigerator. For sure! No problem with that! Two weeks AFTER our purchase the ice machine clogs up and the repair man comes to fix it. (extended warranty purchased). You have to hit the ice maker on the side to keep it from jamming up! OK, so that tried, yeah that's what I needed to do after paying close to $2K for it! We aren't done yet, the SECOND time the ice maker jammed up we called service again and the door/flap on the ice maker was not aligned tightly enough. I spoke with Mike at Orville's about returning it for a new model after two weeks! BEWARE - customer service will NOT get you what you want telling you the re-stocking fee is 50% and that they will not even accept the item back if we bought an upgraded refrigerator! **After the two repairs and several calls (unanswered by Orville's) I got this. I am a 72 year old woman and had the POLICE called on ME for trying SEVERAL times trying to reach Mike at Orville's for the specifics on their return policy. So I could warn other customers! Yes indeed, I'm trying to save others the headache of being sold something under a lie! I was told by the officer that called ME, that after repeated calls to Orville's HE would relay a message to Mike. I ask you this. Why did Orville's call the POLICE on a 72 year old woman trying to get this information? THIS IS NOT CUSTOMER service!! Forget buying appliances there. Lies, rotten customer service, and an appliance that will NOT do what you inquired about SPECIFICALLY. You will be sold something nicely, go about your day and wait for the delivery. After that you are ON YOUR OWN! BUYERS Beware!! Call the Police on a 72 year old woman for calling SEVERAL times, and the phone NEVER was answered!!! **Please go elsewhere!