Business ProfileforCommunity Care Physicians, PC

I have been going to Community Care Physicians for many years and have had multiple doctors at this practice. I had been running low on my medication which I have been taking regularly for years and made 2 attempts using the automated system to have my refill completed. After the second attempt failed I called to speak with someone. 5/31/22 - I spoke to someone at the front desk explaining that I have not been getting my refills for my prescription. At this time I was advised that my doctor (Allen B) had left the practice. In order to have my refill completed, I would need to see another doctor. I questioned why and was advised it was because no doctor would write me my script without seeing me. I advised that I was seen in November (less than 1 year prior) and that my script and check-up appointments were yearly. The receptionist said to make sure it wasn't a burden they would set me up with a telehealth visit. That same day I had my visit. I later received a bill for outpatient care. 7/25/22 - I spoke to a billing representative explaining my scenario. I advised her that I didn't see how I could be billed when I was forced to have a visit even though in the system they had my records. She advised that she could escalate for review. 8/4/22 - The billing representative from 7/25 contacted me back saying that she reviewed the concern with the office manager and the request was denied and I would need to make payment. I asked that the manager call me back to ensure that she was hearing what occurred because it was not the resolution I expected 8/8/22 - Megan (office manager) called me and left a voicemail requesting a callback. I called back and spoke with Megan. She was unwilling to do anything and became argumentative over the phone saying that during my visit my meds were changed which they were not. She was unwilling to assist and I advised I would be leaving the practice and am now filing a complaint.