ComplaintsforNorthstar Mitsubishi
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Complaint Details
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Initial Complaint
05/09/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
When I purchased a car from Northstar Mitsubishi,I was pressured by finance manager to purchase vehicle extended warranty bumper to bumper 10 years ******* miles which ever come first i keep saying No but in the end i agreed to purchased it since he said its bumper to bumper and if anything wrong just bring it back and it will be taking care of without mentioning any fees.(Salesman bad tactic to rule me in to agreeing)Fast forward to today,My Ac is broken down and I bring it back to the same dealership service center but to my surprise they demanded 200$ for diagnostics fee pay upfront even before they look at my service contract and said my bumper to bumper warranty might not cover the broken Ac..So in here i have been scammed for buying the extended vehicle warranty and they are not even honoring what they sold me.. please help,i also already file FTC complaint(*********) but been told also seek help from BBB.Business response
05/23/2024
Hi we looked into this customers file we do not have any record of him coming to the service center. Can he please send the repair order showing that he was at our facility. Maybe he went to a different dealership. The service manager tried calling him as well to see who he spoke to and how we can help him.
Thank you
***********************
Customer response
05/28/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here
The way the business owner *********************** responded to BBB is ridiculous, i purchased the car at his dealership,and the extended warranty at his dealership and he denied im his customer is ridiculous!
also,i dont have the service order because i denied to pay the diagnostic fee up front ,instead i attached my appointment text from them and my 15 minutes call history with his Service manager that insisted that its their company policies that 200$ diagnostics fee must be paid upfront.So what is the point of bumper to bumper extended warranty that i paid for?
and btw i already fixed my car Ac at independent auto repair,and i just need to spend 50$ for coolant recharge .!
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
******** ***
Business response
06/10/2024
We never denied that he was our customer obviously theres a communication issue here. We know that he bought the car from us. We tried calling him and he did not answer. There is always a diagnostic fee if we find a problem the diagnostic fee is removed and the warranty is used to cover the repair. If he would like to cancel his warranty he would have to contact them and cancel it. Just follow the proper channels. Going to bbb for this is ridiculous and a complete waste of everyones time.
Thank you
Initial Complaint
05/24/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
5/22/23 i went there store at 01:30 pm and the sales ****** who helped me .And I spent there almost 2 hour to talk about the price and finally one manager accepted the price which is *****k otd, and both me and ****** saw the manager agree with that. And then we do insurance and other things. It took anround 3 hours and finally when I signed paper contract I found price was ***** around. I asked them to explain to me and adjust back. another mange came out and said that what it is, it is the final price and I argued with him how come, if they dont agree the price I will no longer spend my time there and hurt my credit score. And the most incomfotable part is i thought the manager say he could give me his boss phone number and i asked him for that. He explained to me and said the price I was asking for is like to steal their money. I felt he insulted me because the mistake is not what i made,i have right to disagree price and bargin with them,but you can not say i am stealing your money.i spent all my time and moeny for that. i felt unhappy for that. and also i dont even comlained the car that they gave to me have at least 6 long scratched if i dont check carefully
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Customer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.