Customer ReviewsforSuffolk Liner Corporation

In 2021 we signed a **ntract to have a new pool liner installed in our pool for 2022. The liner was installed, and had two large wrinkles, I called Suffolk liner **rp with no response back. We let it go as the liner was fine otherwise. Recently, only one year after having the liner installed, we realized that the deep end of our pool was sinking, we had 3 different pool **mpanies out to give us quotes and tell us how to fix the problem, and every **mpany stated that there is no way possible the liner **mpany that installed a new liner only one year ago **uldnt tell that the pool was **llapsing. Suffolk liner **mpany neglected to inform us of an immense structural problem with our pool so that they **uld ************ the payment for the new liner and move on. When I called to remedy this a few weeks ago, I was told it is noted in my our file that the pool deep end was uneven, which is how all 3 pool **mpanies **uld tell there was an issue below the liner, and yet Suffolk liner ** never informed us and just **ntinued to install the liner which **st us just under $7,000. In order to fix the problem with our pool, we will have to excavate around the pool, replace the back deep end wall, and then replace the liner that is only a year old due to it being measured for the sinking walls in pure negligence of Suffolk liner **. I called the **mpany and spoke to a receptionist and never received a call back from an owner as promised. We essentially threw away the **st of the new liner last year and would have had the pool fixed then if Suffolk liner **mpany did the right thing and informed us of the severe structural problems within our pool. Every pool **mpany that came out agreed there is no way they **uldnt have known, as the pool wall **llapse has apparently been occurring over the **urse of years due to an unknown line leak.