ComplaintsforMoravia Veterinary HospitaL
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Complaint Details
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Initial Complaint
12/08/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
They told me my dog had cancer on her leg and would need surgery. I had the surgery done.then they sent it out and it wasn’t cancer. I pay well over 2000 dollars on care credit to them. I’m still trying to pay off the bill six months later. They are now trying to change me more money I don’t owe them for a no show feeBusiness response
12/19/2022
Mr. ********** dog **** did indeed have mast cell cancer removed from her left hind leg. She also had a mass removed from under her tongue which came back benign. She was also diagnosed with Lyme disease, a chronic ear infection , low thyroid and urinary incontinence. Chest xrays were taken due to the complaint of a chronic cough. The chest xrays were negative for neoplasia. If they were positive we may have not proceeded with the cancer surgery. The cancer diagnosis was made by an independent veterinary histopathologist and I have the report if you would like me to send it. Mr. ******** has had 2 no -shows at our office. The first one is free and is a good opportunity to remind owners of our policy which is posted at the front desk. All further no-shows are charged an exam fee since it is taking up an appointment that we would have filled with a pet needing our help rather than waiting for a client who does not show up. The 2 no - show appointments are documented in his record. Mr ******** has a balance with us of $34 . I would be glad to waive this fee if Mr ******** wishes. Dr. Kerry N*****
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.