5 Customer Reviews
Review from Nechemia K
1 star01/22/2024
0/5 Stars. They are looking every-way possible to deny a claim a not assume responsibility!!Review from Beth T
5 stars08/03/2023
I can't say enough good things about Preferred Mutual! Auto Home Business and Business Auto. Saved me a ton of money and their claims process is amazing! You have to meet their underwriting guidelines, that's how they keep their rates low. Every insurance company has underwriting guidelines. If you have a bunch of claims, go to ***********.Review from Elaine C
1 star03/23/2023
0/5 rating. They are scammers!!!. They cancel you as soon as you put a claim in. They try their best not to pay for damages even when you have proof. There’s one guy Frank who takes it very personal not to pay out. I guess he owns 75% of the shares. Also the Agency that services them is owned by Preferred. They’ll even go as far as flagging you in the system as ‘repeat claimant’ so other companies will increase your rate. Don’t make the the mistake of going with them for the cheaper premium. You WILL PAY in the long runReview from John L
1 star08/06/2022
My 92 year old mother just received a non renewal letter from preferred mutual.. the reason was 6 bricks in the foundation was out !! And I told the inspector that we are under way right now on repairs… and he also seen that the siding was being replaced now .. the home is not dilapidated… of course they only want new homes to prevent any payouts . My parents have payed for insurance for 60 without ever putting in a claim .. way to treat the elderly…preferred Mutual…Review from Judylee H
1 star06/03/2022
Had a claim so we thought. The claims adjuster was very rude and talked over us when we spoke. We knew from the word hello that he was rude very unhelpful. Then I decided to call L.P T******* for better luck. Same thing, a denial but the young lady we spoke with was decent and tried her best.we have had lots of rain and storm activity with proof of this. My basement wall collapsed due to excessive rain and they threw the term Exclusions at me? We have property damage here period . We always rested easy knowing we did our due diligence to cover and protect our beloved home we were really mistaken . We felt defeated and duped. Easy to say we will be leaving this company once and for all. My damage should absolutely be covered. Over the years we did everything the Ins. Co. Requested prompted. Please if I had any advice you the consumer avoid this company or just do your homework at best. Very deceptive company. Just ask if you do decide to go with this company what they DON’T cover and get it in righting before you sign up just friendly advice.
Preferred Mutual Insurance Company Response
06/08/2022
We are sorry to hear of your claims experience. We strive to provide an exceptional customer experience in all our claims. After receiving the claim we fully investigated and were unable to conclude that coverage existed for your property damage. We would like you to know we appreciate your business and want to thank you for being our customer.
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