ComplaintsforThe Gradus Group
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Complaint Details
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Initial Complaint
01/24/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On approximately January 15, 2023, I ordered a large photo light box which I received on January 18, 2023. This item cost $288.85. When I unpacked the item, many pieces were missing. I advised GradusGroup the same day and provided them with a list of the missing pieces. On January 24, 2023, I received the missing pieces and began to assemble the light box. However, the light box cover does not fit over the frame and the zippers on the cover are broken. I have sent them pictures and advised them that I am very dissatisfied and I want a refund. Simply put this product is defective and not what I paid for. I just want a refund so that I can find the item I need from another vendor.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.