21 Customer Reviews
Review from Chasity J
1 star09/06/2024
Several times I have selected to unsubscribe from the emails, but for some reason I stop receiving emails, later I am ***********, I selected unsubscribed 6 times, but am met with the 500 - Internal server error.There is a problem with the resource you are looking for, and it cannot be displayed. message. I am tired of going through this and many others-I am sure many others. Please contact them and advise to removed me from this marketing list. This is marketing abuse.Review from Kyle S
1 star05/27/2024
They didnt send me one of my items in my package and are refusing to credit me despite me notifying them the item was missing. They also decided to charge a $7 return fee after that fact without stating so prior. The return page showed a $0 return cost. I have a screenshot to prove it and the customer associate acted like I made up the entire thing, then told me that someone told me to place my order over the phone? What? Then I asked for my exchange to be canceled and informed me that they cant cancel it but I can return it for another fee. No wonder I have been hearing about all the false advertising lawsuits with this company!Review from Adrienne S
1 star03/09/2024
False advertising on their website. They showed products sold on Madewell's website but via partner sellers, and took 0 accountability for providing information on the partner seller or the partner seller's policies. For the item I purchased, they ended up not disclosing: how to proceed with a return refund with partner ******* in general; the partner seller's contact information, website, or general policy; that the item was actually final sale. I found out that the item was final sale AFTER my payment, and I had to directly reach out to Madewell customer service to find any information on the partner seller.Review from Joseph M
1 star01/25/2024
Awful business, made me spend 3 hours on various phone calls and $20 trying to reroute a package and still wasnt able to reroute. Will never shop here again.Review from Dawn L
1 star12/20/2023
5 days before Christmas and they cancelled my order from 10 days ago. No wonder they filed for bankruptcy. ***************Review from Donna G
1 star12/14/2023
Orders placed and confirmed, canceled without notification. Cited pricing discrepancies on their website, would not honor prices.Review from Ann S
1 star12/02/2023
J Crew used to be one of my favorite online shopping sites, for myself and my family. I will never shop there again. I placed an order and it hadn't shipped in over 10 days. When I tried to cancel it I was told that an order can only be canceled with 48 hours of placing it! Ridiculous! PS it still hasn't shipped!Review from Nicole M
1 star06/21/2023
This used to be one of my favorite stores, but everything about the company has deteriorated over the years. Aside from the quality, the ** Crew return policy is offensive! Not only do you have only 30 days from the DATE OF PURCHASE, and they take their sweet time (a week in my case) to actually mail your package, but they CHARGE you to send your items back. Who the h*** is in charge these days? You ask for people to pay luxury prices for mediocre quality clothing and below sub par customer service and customer service policies.Review from Kelli S
1 star03/23/2023
Return policy is a scam. I sent the items back two weeks before the 30 days were up and they said that wasn't enough time to process it on their end. How is that in my control?Review from Dena A
1 star03/21/2023
I spent 1.5 hrs trying to place and order and beefed up having to call customer service to get it placed. I had used a combination of a coupon and money and a week later got an email that my package will ship out soon. It never came so I contacted the company twice. They finally told me that they See it never shipped out and dont actually have the item in stock... like they just werent going to tell me the items I ordered Werent coming to me and I had paid for them. Thats stealing.. Taking someones money and not delivering on it... They did not re send me my $25 coupon and it wasted a ton of my time.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.