Business ProfileforContactsCart

Ive been ordering from contacts cart since 2021, without incident. I most recently placed an order on June 28, 2024. As of today, July 10, 2024 I have still not received my order. For the previous 2 days *** attempted to resolve the issue via the chat option provided on the companys website to no avail. I tried for a third time today. Following all of the chat instructions and entering all of the information requested, I did d not receive any assistance. I called the telephone number listed on the website and finally spoke with a person named ********. I explained I just wanted to track my order as the information was not provided on the website. I was placed on hold while she researched. ******** advised me my order had not been processed because they needed to verify my prescription with my optician and they were just able to do so while I was placed on hold. This was bogus information because I had already uploaded the information and when I asked who they spoke to she said ****** Vision. I have not been to that optician in over two years.. ******** was not able to provide me with a tracking number and I was not confident my order was actually being processed, I asked for a manager and was told shes in the *********** and no managers were available. This is beyond frustrating. I paid for the contacts 12 days ago. Maybe there was a glitch with my order? I really dont know, but without any prior contact from the company regarding an issue verifying my prescription, and somehow they were able to verify the info while I was on the phone is very suspect (especially considering the outdated provider info ******** relayed to me). The lack of transparency and/or an ******* apology or explanation is ridiculous. What is the true hold-up, what is the tracking number and when can I expect my order are reasonable inquiries. This company boasts a 100% Happiness Guarantee. Their happiness gauge must be broken because I am 0% happy with my experience today.