ComplaintsforRefinitiv US LLC
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Complaint Details
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Initial Complaint
08/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Ever since I moved to my apartment, about 1 year ago, I have tried to use an app called AppFolioPortal which is where my landlord prefers to receive his rent payments. When I try to make a payment through the app it says: The bank account you have added cannot be used on ******************* due in part to information received from a non-credit consumer report. Your consumer report was provided by ************** LLC. Then they list their phone number to contact them. Every single time I try to call ************** I am not able to speak to a live person who can tell me how to resolve this issue. Therefore, in order to pay rent, I have to pay an extra $10 fee to use my Debit Card instead of my bank routing and checking account. It should not have to be this way, because I am a single mother and $10 extra dollars every month adds up. Also, if I send a check to my landlord via regular mail and it arrives late, I get charged a $25 dollar penalty Fee!!! Please help me get some resolution so that I can make a my rent payments through this app without ************* putting up a wall. Thank you so much for your help in advance.Initial Complaint
06/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On the date of this complaint, ******* refused to cash an IRS issued refund check because of this company. The ************* Services clerk told me to contact the company. The company was closed during normal banking hours and there was no recourse.Initial Complaint
03/18/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Date of transaction 3/16/24 Amount paid: $1000 (split in to two money orders) Ability to cash amount of money order Company denied multiple customer requests to cash money order and provided no explanation. Provided a number to call that gave automated options with no representative to speak to.Many people's money are trapped in money orders they cannot cash ******** location -- the only place you can outside of a bank)Business hasn't tried to resolve issue because you can't contact anyoneInitial Complaint
01/23/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
******* manages the flex spending for sunrise senior living. They request banking information to provide direct deposit of funds reimbursements. When i registered, i kept.getting error messages annotating ***** was not approving my account information without a reason! On researching further retinitis bought giant.Never conduct business with them. They appear to be scamming employees causing undue burdens for people to get reimbursed.Customer response
02/16/2023
Better Business Bureau:
At this time, I have not been contacted by Refinitiv US LLC regarding complaint ID ********.
Sincerely,
***********************Initial Complaint
12/27/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
On 12/09/2022, I changed my bank account number due to fraud. ***** is blocking my payments and deposits. I've received many returned payments and deposits are not being processed either. Her I am Christmas time, instead of getting ready for Christmas or celebrating I've spent my time processing late payments with my debit card and incurring late fees because ***** has neglected to validate my new bank account number replacing my closed account due to fraud. ***** has led me to a great hardship and near bankruptcy and late fees I'm unable to afford. I see that ***** is a subsidiary of Refinitiv a foreign company, which, it explains their incompetence. Therefore, I'm going to file a legal case, since, ***** has cost me instead of helped me! They seem to be unreachable, especially today!Customer response
01/22/2023
Better Business Bureau:
At this time, my complaint, ID ******** regarding Refinitiv US LLC has been resolved.(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
***********************
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Customer Complaints Summary
11 total complaints in the last 3 years.
3 complaints closed in the last 12 months.