ComplaintsforMiniso USA

• Initial Complaint

  10/15/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  My daughter-in-law and I went to Miniso on September 19, 2024 at **************************. She purchased Lucky7 **** *************** As we were driving away from the center, she looked at her receipt and found that they charged her $29.99 for the item when the label says $19.99. Since she lives on the Windward side of the island, I live close to the center so I took it on September 25, 2024. I approached the cashier and explained that the label says $19.99 and was charged $29.99. She called someone over and she said they had a problem with the misprint of the label. I told her "why didn't you correct the label before putting it on the shelf"? She went in the back of the store and came back and said I need to write to "customer *********************************************************** to find out about a refund or what they plan to do." I told her that whatever the price says then I should be charged that price and so I should get a refund of $10, but she said they are unable to do this. I need to write to that email. I have never had to do this all the years I've been shopping and also working at stores. This is the first time. I feel the price should have been honored since they knew of the mistake and didn't do anything about before the store opened. This was the first time they opened here in ******. They have another store in ********* and I don't know where else. They should know the laws before opening a store. I just want to receive cash of $10 since we did pay with a debit card and they already received the money. On the receipt it says to go within 7 days and I did go before the 7th day.

• Initial Complaint

  11/06/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  On November 4th, 2023, at approximately 15:54, I made a purchase at the Miniso store located in *******. Shortly after leaving the store, my daughter opened the packaging of one of the products and discovered a defect. We immediately returned to the store to request an exchange. However, we were met with an extremely rude and arrogant attitude from the manager on duty.The manager insisted that we should have inspected the product in-store and that exchanges would only be allowed if the packaging remained unopened. However, the defect in question was not visible from the outside, and we had only been outside the store for **** minutes. It is clear that the issue lies with the product itself, not our actions as customers. Despite our attempts to reason with the manager, she refused to provide any assistance, citing company policy as her justification.We requested to see the company's policy regarding returns and exchanges, but she claimed that such a document did not exist. Additionally, when we asked for her name in order to file a complaint, she declined to provide it. The manager in question is a slim African-American woman in her twenties. It is disheartening to see someone in a managerial position display such a lack of professionalism and customer service skills.While the value of the product in question is less than $10, it is not the monetary value that disappoints me, but rather the complete disregard for customer satisfaction. I kindly request that you address this situation and provide us with a response. Furthermore, I would appreciate it if you could ensure that the employee in question presents the company's return and exchange policy, as we were denied access to it. If these requests are not met, we expect a formal apology.

  Customer response

  11/29/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Miniso USA regarding complaint ID ********.
  
  Sincerely,
  
  *********
  

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