Customer ReviewsforSaks Fifth Avenue

Saks is very different now - canceling an order after a week of waiting and when I called customer service - the phone was disconnected after 30 min of waiting.

Ive been a longtime customer for many years recently. I purchased a pair of Mugler jeans for $788. They were too small. I turned around and sent them back the next day that was October 6. It is now November **************************************************************************************** back my money. I finally filed a dispute with my credit card company to force them to return my money. I will never shop at Saks Fifth Avenue again.

It took 17 days to get a refund. I pay off my credit cards every month. I am done with Saks. Never have cared for them but even more so now.

I purchased three dresses online at ****' website, for a total of about $2,000 worth of merchandise, to try on for a wedding. I ended up not trying any of them on as a dress from ****** arrived first and was perfect. I returned the packages when I received them, following their return process and using their box and their label. I received an email from **** when they received my returned package. That was on October 3rd. On October 15th I called customer service because I saw nothing reflected on my credit card about the refund. I was told by the customer service *** that they don't issue refunds for 30 days after receiving the package back. Aside from the fact that this is an atrocious way to run the return aspect of your business when you're trying to be an online Merchant, I received no further communication from them at the 30-day ***** I waited until November 8th before contacting my credit card company to do a chargeback. Within 5 hours of having filed the chargeback with my credit card company, I suddenly received an email from **** saying that my credit has been issued. The whole experience seemed quite shady and not what I would expect from this company, especially since I have ordered dresses from them years ago and had no problem either with the purchase or the return. I don't think I would have gotten my $2,000 refund if I hadn't gotten my credit card company involved. Even aside from that, the idea that you would have to wait 30 days after they receive the return to receive a refund means nobody should be ordering from this company online.

Saks misleads, attempts to deceive/scam, and fails to delivery or correct their business practices when caught. I ordered a pair of ***** ****** Purple Label Shorts (RL's premium line) and received a pair of knock off **** ***** ****** (RL's inferior line) shorts instead, with Purple Label tags attached. This was an attempt to pass off the inferior line shorts as the premium ones, though they still had the Polo tags attached and the item's tag also wasn't aligned with the item description on the website. The shorts I ordered are 51% silk/51% linen and made in ********, the knock off I received is 100% linen and made in ***********. I contacted Saks on chat and they acknowledged the issue, but immediately ended the chat and initiated a return process without asking or notifying me. I called, and they also acknowledged the issue, but demanded I return the item. As per *** guidance, I am not required to incorrect items sent to me that I did not order, they are considered a "gift". As far as I am concerned, they have not sent me the product I paid for and are not willing to send it or issue a refund for it. I am simply requesting they follow through on delivering the item I ordered and respect the *** regulations relating to the incorrect item they sent.

I purchased a dress for my daughter for her rehearsal dinner that arrived while she was traveling out of the country for work and upon return it was too large and when I requested a return only for store credit because I realized it was 6 days outside the return window I was told no and that there are no one time exceptions for customers. I only requested a store credit - Saks loses nothing! Ive made calls and was told no supervisor was available but they would email me. This never happened. Today I spoke with a reported supervisor that told me she didnt have or know the **************** address or contact number for Corporate! How are you a supervisor but you cant provide this information. Im looking for resolution as a frequent Saks customer who is very unhappy with *****************

**** does not refund after returns for over thirty days. They hold onto your money for no reason and, in my opinion, they are doing this to make money off of my money. I will never buy from them again. I wish I had read the reviews.

I purchased a $3800.00 designer handbag as a preorder on Sept 14. I recieved it and decided to return, received the mobile code and returned it to ***** on Sept. 30. I recieved an email from Saks on 10/7 confirming receipt of the return. On Oct 21 I called **************** and escalated call to supervisor (***********) who stated a 30 return policy. I placed a second call to **************** on Oct 29 who reiterated the policy. Today is one month since they had the return. I have not received any emails stating my **** would be credited. On Nov 1, I contacted **** to file a dispute which they, after investigation, will honor and I should see the refund on my next billing ******** is disappointing that a company in business for 100 years and which I have purchased from online and at the NY Flagship plus other locations. Needless to say they have lost a customer for good as I can find the merchandise from other storres or directly from manufacturer. I had no idea that they were rated an F and it is obvious that their return policy has nothing to do with being customer focused.

Please dont purchase anything from this company . My item was shipped to The wrong address they told me to go contact the door that he was sent to is nothing they could do

Disgusted with the refund policy. Returned item and Saks received it on Oct ******. To date Nov ******. I am waiting for my refund. Very incompetent customer service.. They needed to expedite it. But didnt