ComplaintsforAMBOSS MD Inc.

• Initial Complaint

  09/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  AMBOSS is a company that provides test preparatory material primarily for students studying within the field of medicine. As a part of a limited-time offer, they extended a one-time discounted rate to purchase access to materials during the month of May. I made this purchase under the assumption that I would be able to utilize these materials during my time as an active medical student. However, during the month of July, due to unforeseen circumstances, I had to unenroll from school. I have requested a refund from AMBOSS for the full purchase amount requested. The online materials were unused. AMBOSS offered a company credit for the full purchase amount. However, to reiterate, they only offer materials that can be utilized by medical professionals and students. Considering I am no longer a medical student, I no longer have a use for these materials and I cannot repurpose those funds to purchase another product offered by the company with this credit because their products and services are only of use to those in the medical profession. I have contacted other companies that offer similar services to AMBOSS and they refunded my full purchase price to the original form of payment with no issue. The reality of having to withdrawal from professional school is distressing enough and I feel as though AMBOSS is unwilling to offer a solution that is fair to their customers.

• Initial Complaint

  07/05/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On May 10th, 2023, I purchased a subscription with AMBOSS, a platform for medical reference and learning, for $129. However, in early June, I discovered that I was overcharged compared to other students at my institution who purchased the same product. Due to being busy, I postponed looking into the matter until recently.On Wednesday, June 28th, 2023, I contacted AMBOSS and spoke to ***************************. I kindly asked ******* if they could adjust the amount I was charged. Unfortunately, ******* declined, stating that more than 30 days had passed since my purchase. I also informed him that I couldn't see my invoice with the charged amount, and he assured me they would address this issue. Dissatisfied with *******'s lack of assistance, I requested to speak to a supervisor, and he informed me that they would call me the following day.To my surprise, the next day, I did not receive a call from the supervisor. Instead, I received a general email from ************************, stating that they could not help me with the matter. ******* then suggested that if I brought more customers to AMBOSS in the following year, they would offer me a discount since the pricing they provided my colleagues was no longer available, even though we all purchased the membership around the same time (April and May).Adding to my frustration, I was finally able to access my invoice on their website on Friday, June 30th, 2023, and realized that the company had charged me two different fees: the authorized $129 and an unauthorized fee of $299. If I hadn't inquired about the overcharge, I would not have discovered they charged my credit card twice. This situation is particularly concerning as I had to take out a loan to afford this purchase in the first place. In my opinion, this behavior is predatory, and I am contemplating seeking legal advice. I have also informed my credit card company, which is currently disputing the charge, but they have been unable to reach AMBOSS.

  Business response

  07/24/2023

  Hi *****, this is ****** from AMBOSS- I hope you're well!

  I believe we resolved this issue regarding the confusion with our membership packages over the phone last week. Please let me know if you have any other questions regarding this!

  To summarize, the refund we issued failed to go through due to the chargeback that had been filed with your bank. That said, we have marked in our system that we are not disputing the chargeback. This means the dispute is lost on our end, and the funds will be returned to your payment method. The timeline might be extended, however, so I'd recommend reaching out to your bank about this if you don't receive the funds within the next few weeks. 

  Take care! 

  Customer response

  07/25/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *************************
  
  
  
   
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩