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          Raycon, Inc. has 1 locations, listed below.

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            Business ProfileRaycon, Inc.

            Electronics and Technology

            Contact Information

            1115 Broadway Suite 12

            New York, NY 10010-1629

            Visit Website
            (646) 844-0350

            Customer Reviews

            1.3/5

            Average of 37 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            115 complaints closed in last 3 years

            43 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            D-

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 7

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Raycon, Inc. sells wireless earbuds and headphones

            Products & Services

            *E25 Everyday earbuds, *E55 Performer earbuds, *E85 Work earbuds, *H20 Trendsetter headphones

            Business Details

            Location of This Business
            1115 Broadway Suite 12, New York, NY 10010-1629
            BBB File Opened:
            8/29/2018
            Years in Business:
            7
            Business Started:
            1/1/2017
            Business Incorporated:
            7/30/2019
            Type of Entity:
            Corporation
            Alternate Business Name
            • Raycon Global
            Business Management
            • Mr. Ray Lee, Co-Founder
            Contact Information

            Principal

            • Mr. Ray Lee, Co-Founder
            Read More Business Details and See Alerts

            Customer Complaints

            115 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            11/14/2024

            Complaint Type:
            Product Issues
            Status:
            Resolved
            Transaction date - 10/17/2024 Money paid - $116 Purchased and received Earbuds ordered.Dispute - The product was defective and I decided to return them for a refund. After receiving an authorization and form to return the product **** delivered it to their return ***** I have yet to receive a credit. The return was received at Raycon's return center on 10/29/2024. Their policy states that returns will be processed within 7 to 10 business days. I've emailed them 3 times with no response. They do not accept phone calls. Terrible customer service to say the least.
            Read More
            Read 114 More Complaints

            Customer Reviews

            37 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Lori A

            11/08/2024

            Bought some earbuds and they randomly disconnect at random intervals. Sometimes it is an hour, other times 15 mind. Contacted customer service October 21st about an exchange since thier online form wasn't working, I got a response immediately about them sending my email to the proper department. I have emailed them multiple times since and still have not received a single reply via the email or the ******** page. Had I seen this bbb rating, I would have never purchased from them as I thought they were a reputable company since I have seen many ads from ********* etc over the years, but clearly I was wrong.
            Read 36 More Customer Reviews

            Local BBB

            BBB Serving Metropolitan New York

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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