275 Customer Reviews
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Review from Michelle J
5 stars11/14/2024
Peloton customer service always goes above and beyond to make sure their loyal customers are taken care of. There is a reason Peloton has a religious following!
Peloton Response
11/15/2024
Hello,It has been our pleasure to work with you to resolve your concerns. We appreciate and value your continued commitment to being a part of the Peloton family. In the meantime, if you need anything else at all, please do not hesitate to contact us on ************, or email ************************************** We are here to help, and your satisfaction is our top priority.Review from John H
5 stars11/13/2024
After 16 months of aggravation, ***** stepped in and was effective and professional in dealing with issues. Can't thank him enough.Peloton Response
11/14/2024
Thank you for taking the time to submit your feedback. We strive to create a positve experience for all our Members, and we are happy to hear that ***** gave the level of support we aim to provide!Review from Heather W
5 stars11/13/2024
I am extremely satisfied with peloton customer service. They went above and beyond to help me with my touchscreen issue. They were kind and courteous. Their dedication should be applauded!Peloton Response
11/14/2024
Thank you for taking the time to submit your feedback. We strive to create a positve experience for all our Members, and we are happy to hear that Support was able to give the level of service we aim to provide!Review from Melissa D
1 star11/09/2024
I signed up for the rental program to make sure I liked the bike prior to purchase. Delivery delay was not communicated and I waited all morning during my scheduled time with no show. The first bike delivered had a broken bolt on the seat, and they sent another bike two weeks later. The second bike was delivered with broken sensors. **************** only had one day for a repair technician, two weeks later on a day I work. They were supposed to escalate the case, and someone was going to call to schedule. I have heard nothing, and its been over a week. Today they tried to charge me for a rental/subscription I am still unable to use. It should not be this hard.Peloton Response
11/10/2024
Hello, Thank you for bringing this to our attention. We sincerely apologize for your experience, as this is not the standard we wish for our members. Unfortunately, we are not always aware when a repair is canceled since a third party manages the repairs. As a gesture of goodwill, I would like to offer you a two-month waiver of your membership fee. Additionally, we kindly ask that you schedule your new repair date using the link that has been sent to you. We believe this matter is being resolved on our end, and we will continue to work on it until it is fully addressed.Review from Suki S
5 stars11/09/2024
Excellent support from the Peloton team,Grateful got for the attentive care, prompt follow-up, and exceptional customer service throughout the replacement process. Peloton consistently demonstrated diligence and proactiveness , surpassing even my expectations..Peloton Response
11/10/2024
Thank you for taking the time to leave a review. We really appreciate your feedback and are happy that we were able to resolve your issues. Thank you for being the best part of Peloton.Review from Ashley R
5 stars11/08/2024
This was the most professional, courteous, respectful, diligent, & just absolutely INCREDIBLE customer service experience. I dont have enough words to describe how GRATEFUL I am for Jazz and her compassion & understanding, and she was supporting me day and night & did EVERYTHING she could to resolve my issue. I am going through a very difficult time & this experience gave me so much hope. I am so thankful for her help & for this experience.Peloton Response
11/09/2024
Hello,Thank you for taking the time to leave a review. We truly appreciate your feedback! We're glad that Jazz could resolve your issues and that your ************** went well. It's great to hear that you are back up and running. Thank you for being a part of Peloton!Review from Rodney J
5 stars11/04/2024
I had an issue with my tread and the entire Peloton support staff (especially Jazz) went ABOVE AND BEYOND to remedy the situation. We have always loved Peloton but this shows how truly caring and responsive the entire team is. A+!!!Peloton Response
11/05/2024
Thank you for sharing your experience! We're happy to hear that our Team was able to resolve your concern. Your feedback is important to us, and we appreciate you taking the time to let us know.Review from Tricia L
5 stars10/27/2024
Very professional and responsive. Checked in frequently and provided lots of guidance.Peloton Response
10/29/2024
Thank you for sharing your experience! Ensuring our members feel supported is always our top priority. Your feedback is important to us, and we appreciate you taking the time to let us know.Review from Greg H
5 stars10/22/2024
I experienced an issue with my touchscreen on a Bike+, failing right after an update. I emailed the executive team with detailed troubleshooting steps taken and test results from factory test tools. The failure seems to be related to the recent update. I received emails and calls from a few different individuals to support my issue -- they were very proactive and supportive. Once they understood what had happened, they arranged for a replacement screen (tablet) and had it shipped right away. Within a few days the system was back and fully functional.I was very encouraged that they also took steps to have me label the box so that the tablet (screen) could go directly back to the engineering team so they could investigate what was causing the issue -- hopefully preventing others from experiencing something similar.Peloton Response
10/23/2024
Thank you for taking the time to share your experience with us. We appreciate your feedback and are thrilled to hear that our team was able to resolve the issue for you. Your satisfaction is important to us, and we're here to help anytime!Review from JW G
5 stars10/15/2024
***** W - Member Relations Specialist - has gone above and beyond to help us out!! We are so grateful. He is kind and patient and the epitome of what customer service should be. Thank you!Peloton Response
10/16/2024
Thank you for sharing your experience! We're happy to hear that Ethan was able to resolve your concern. Your feedback is important to us, and we appreciate you taking the time to let us know.
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