ComplaintsforPostable LLC
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Complaint Details
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Initial Complaint
12/18/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I ordered holiday cards for my family and used postable as it sends it for you including postage. What im upset about is that ONTOP of my cards to my family they also sent random family cards along with as well as DEMONIC cards to a bunch of my family which is religious. Im so upset.Business response
12/18/2023
Hello,
We're extremely sorry for the error. Our printer had a malfunction with their equipment on Dec 8th, the day ****'s cards were printed and mailed. The malfunction caused some cards to be mixed up such that the wrong card was mailed to the wrong person. We're extremely disappointed, embarrassed and apologetic. This is something we work hard to ensure doesn't ever happen, so that when it does it's incredibly upsetting. We love our customers an hate to disappoint them.
We're emailed with **** to let her know what happened and how sorry we are and we've given her $300 of account credit to make amends. We understand her disappointment and hope this at least is a step in the direction of making up for our error.
Thank you,
Postable
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.