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          Find a Location

          Dow Jones & Company, Inc. has 14 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileDow Jones & Company, Inc.

            News Services
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            1211 Avenue Of The Americas

            New York, NY 10036-8701

            Visit Website
            (800) 369-5663

            Customer Reviews

            1/5

            Average of 40 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            223 complaints closed in last 3 years

            62 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 142

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            This is a multi-location business.

            Find a Location

            Dow Jones & Company, Inc. has 14 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              1211 Avenue Of The Americas, New York, NY 10036-8701
              BBB File Opened:
              6/29/2000
              Years in Business:
              142
              Business Started:
              1/1/1882
              Alternate Business Name
              • Barrons Magazine
              • The Wall Street Journal
              Business Management
              • Mr. William Lewis, CEO, Dow Jones, and Publisher, The Wall Street Journal
              • Mr. Gerard Baker, Managing Editor, Dow Jones, and Editor in Chief, The Wall Street Journal
              • Ms. Anna Sedgely, CFO
              Contact Information

              Principal

              • Mr. William Lewis, CEO, Dow Jones, and Publisher, The Wall Street Journal
              Additional Contact Information

              Fax Numbers

              • (212) 732-8356
                Primary Fax

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              223 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              10/30/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              I subscribed to the Wall Street Journal online service and I tried to cancel my subscription and they continue to charge me. I canceled my credit card so that they would not be able to charge me but they have continue to attempt to find other way to charge me. I would like them to leave me alone and stop charging me as I am not using their service anymore. I did not recall the amount of money I paid for the service but I think it was around $50.
              Read More
              Read 222 More Complaints

              Customer Reviews

              40 Customer Reviews

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              Start a Review

              Most Recent Customer Review

              William M

              08/02/2024

              Total scam on their digital service. 2 years ago I downloaded an article that I had to pay an $8 membership for. Just now realized that after one year they started charging $45 per month. Ive the course of these 2 years I never got a single email or text message receipt from them on the money they were sucking out of my account monthly. Even a $2 game app sends you an email notice with a receipt monthly. I believe the lack of notifications with monthly receipts is an intentional strategy to keep charging people in hopes they dont notice. I am ashamed I didnt watch my account close enough. There should be legal action taken against *** and these practices. And $45+ for a digital subscription is completely absurd! The *** is an embarrassment to journalism and a huge part of the problems of America today.
              Read 39 More Customer Reviews

              Local BBB

              BBB Serving Metropolitan New York

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

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