Customer ReviewsforNew York & Company

I REALLY wish that I had read these reviews before I made my purchase. I placed my order, never received confirmation of when it would be delivered. Then I get an alert stating that it's been delivered, only to find out that the UPS driver took a picture of it in front of my house, then stole it!I have reached out to everyone with no help. I asked NY&C if they could please resend the package ( I didn't ask for a refund), I asked to have my package resent but this time with a signature required and they told me that the case has been closed and that I received the package. I truly feel violated, the UPS driver stole my clothes, and now I'm out of money because NY&C won't do the honorable thing and resend the package. I would have understood had I asked for a refund, but to ask for the exact, same order, only with a signature. If this was a company that cared about it's customers, they would have apologized for my trouble and resent it. And as far as calling and speaking with someone, IMPOSSIABLE!!! How do you not have a customer service line, only email where they keep brushing you off. Needless to say, this scam of a company will never, ever catch me on their website ever again! From the post that I've read, it doesn't seem like they will be in business too much longer... hopefully!

I made a purchase online at this retailer. Not only need I not receive all my items but I also did not receive a refund even though I submitted picture evidence of the packages and they way they were shipped. Dont ever buy anything from this company. They have no way to contact customer service other than email and when you send an inquiry you get a canned message back every time. This is a scam to take your money!

Their customer service is awful. They do not answer the phone, do not response to email or text like they encourage for communication. I received the wrong product in my order I cant get a hold of of a human that can assist me with an exchange or return. I have attempted to email them over 10 times, I call regularly and still nothing. But they wont return my money.

NEGATIVE 5 STARS!!THEE WORST!!! I ordered 3 dresses on 8/29 and was promised a 2 week delivery window.The order just came today ----> 9/26!!Then, after waiting well over the reasonable time for the merchandise: the dresses were CHEAP, ILL FITTING, & HIDEOUS! Absolutely NOTHING like the advertisement. One of the dresses was the wrong size entirely.A complete and utter waste of $86.They are all Final Sale items so of course you know New York and Company will love to use that as an excuse for why they will not attempt to make good and redeem any part of the transaction back to me.They just lost a customer for good. I will NEVER shop ****************** ever ************ learned!

NY & Company is no longer run or owned by anyone who build the brand and saw it thrive. Once the Pandemic hit in 2020, cashflow dropped to zero and the core company went bankrupt and was liquidated only for the ecom business to be bought by the ****** Group who could not maintain the prior manufacturers, designers or sales channels. This is not the company you wished it was and you should consider looking elsewhere for casual or workwear.

I placed an order on 8/24 for 5 items and I only received 4 items. I emailed customer service regarding the missing item and their only response was that my order was fulfilled. I tried calling customer service only to get voicemail with no return call and response to my email. I used to hold this company in high regards but I will not pay for anything I didnt receive. They have become the absolute worst company to deal with and will close my account!!!

There should be an option of zero stars. This company has turned out to be a scam. I'm owed nearly $1000.00 by this company for charges on items I never received. They attempt to stall on contact just to say it's past the time to investigate. I have copies of every bit of contact that has been made from day one. But unfortunately for NY&C I do not give up. If I have to make this a legal I will. This has been going on for more than a year. SCAM!!!! Something needs to be done about this company!!!!

I placed an order and after waiting for my order they refunded my money and when I asked they said it was out of stock. Meanwhile on the website I can see the products on sale . I have been asking for corporate email and no one has replied to my emails I wont purchase from them again

Ive shopped here for over 10 years and now their communication is horrible and there delivery of their products are just horrendous. My order was on delay, lack of communication and when I got the pants they was not proper size and the entire wrong style. I have emailed them 3 times. The last email said it was full and to contact them later. I even left a voicemail and still no communication in return. I dont want my money back I just want the proper size and style.

THE WORST EXPERIENCE. TRUST AND READ ALL REVIEWS, they are TRUE .I got scammed, on what I thought was a good sale, but turns out just a scam. I ordered 2 dresses on 7/29, it was supposed to be here at the very latest 8/12. When I reached out, they quickly created a shipping label to make it look like they were trying, yet 1 week later and *** STILL doesn't have my order. ******* keeps giving me the most generic responses and can't offer a refund bc it's in fulfillment stage, even though it's not and it's all a scam. I'd be ashamed to work for this company, what they are doing to people is disgusting. If I could give a lower rating I would