Customer ReviewsforRent the Runway, Inc.

Rent the Runway's special occasion wear is terrible. They do not deliver, their customer service is horrific, and they don't seem to care. If you have an event and you envision yourself in one of the gorgeous gowns they post online, wake up, smell the coffee, and don't order anything because it is unlikely it will arrive, and you might end up in a pickle!

I needed a dress for a wedding and thought I would try Rent the Runway. I wanted to try on multiple styles to see what fit best so I reached out to their support team and asked if I would be able to rent multiple dresses to try on, & then be refunded the difference for the styles that did not fit. I was assured by multiple customer support **** that I would be able to receive a refund for the styles that did not fit. I went ahead and paid the price to rent multiple styles, but when I returned the ones that did not fit, I was denied a refund for those items. I only wanted to be refunded for the returned styles that did not fit (returned well before the due date). I tried to explain the situation to multiple CSR's but was denied over and over. I have never been treated so inconsiderately by a customer service team. I can only assume that I was purposefully misled by *** for their own gain.

I received dirty smelly items which smelled like someones perfume. I returned them immediately and canceled my subscription. Then they claimed they didnt receive all of the items back. I sent all items back in the bag they were delivered in. Now they have charged my card for 3 items $257.91, $235.96 and $246.94. Complete fraud. We are disputing with our credit card company and filing a fraudulent charge complaint.

This business claims to have weekly new arrivals but now doesnt, despite their marketing! Its a complete scam. There is nowhere on the app or website that lists a collection of new arrivals inventory and the newest inventory filter show the same items for weeks now! This is not acceptable and they should be fined for false advertising! Dont trust this business!

I have been a Rent the Runway subscriber for more than 5 years, I was a campus representative for them in college and I had always recommended them to my friends. Late last year I was accepted into the *** Curator program, where in exchange for a free month of rentals I created content and posted on my social media channels. A few weeks after posting I reached out to see if I would be a part of the program next month, and I did not hear back for weeks. I had to reach out via Instagram and even then, I was not getting a straight answer. A few days later I got notified that I had won an Instagram giveaway, it took them three weeks and two emails from me to send me the prize (free rentals). After reaching out again I finally heard from their Curator team letting me know I would not be needed for that months program but they would reach out the next month. 30 minutes later I got an email saying my subscription had been canceled and then another email from a different person telling me I was no longer part of the program. This week I went to use my rental codes from the giveaway and they are not working. After we reaching out multiple times I am still waiting for a response. If you are a creator do not work with them.

Renting clothes shouldn't be a complete hassle.Bad fit recommendations, poor customer service, clothes are worn out and damaged.Horrible experience!

Total scam. Charged my card for 7 ($1200) months of membership, never reaching out to let me know I had an active membership (with no activity). Asked to speak with a manager and was told Id be contacted via email. Received a generic- sorry were keeping your money with no manager last name or contact information. Theyve figured out how to legally scam people.

My experience with RTR was terrible. I ordered two dresses to wear to a wedding. I read the reviews, I ordered what seemed to be the right sizes. When the dresses arrived, every, single one was too small. Like crazy small. I was impressed when I asked for a replacement how quickly they sent new ones out. None of the replacements fit, so so small! I immediately put the prepaid return label on them and sent them back. Then I started getting emails stating my returns were late. So, I contacted customer service only to discover they expected the returns to be shipped via **** This was never made clear, and honestly how easy is it to misread *** for ***** They ought to be using logos and bold font to make sure customers know this. So, now two of my return shipments are lost since I put them into the packages slot at the ************ I've been charged $600 for dresses I couldn't wear in the first place because they were so small. I am so upset with this company! They suggest I go back to the post office and ask if they happen to have my returns siting around. And after all this I ended up wearing a $60 Amazon dress because of the size issues with RTR.

Returned my items via THEIR carrier and they charged me late fees AND for the cost of the items. Have receipts from the carrier that the items were collected. This is what we call fraud. And I would not recommend ANYONE use this service given their scammy practices.

I have Nest video footage of *** picking up the dresses in the package and now I'm dealing with dresses that were never scanned and lost in transit. Rent the Runway charged me for a late fee (unjustified) and won't refund me and now says they'll give me a 2 day grace ****** to see if the dresses show up. And then what? I don't trust them or ***...This is on them for using *** and they should not be pushing it back on me to go and investigate this third party. You can raid my house all you want. The dresses did not come back with me from this trip. It's not with me and I returned it on time. This has been a huge headache all Saturday morning and because of this, I will no longer be a returning customer.