5 Customer Reviews
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Review from ART S
1 star10/19/2024
Just received box today after opening box found several bugs in the bog bowl and container I think they were ticks immediately took box out side and killed I hope all of them.
Ollie Pets Inc. Response
11/04/2024
Hello there ******, We are truly sorry to hear about your experience with your recent order. Finding bugs in your box is absolutely unacceptable, and we can understand how distressing that must have been for you. We want to extend our sincerest apologies for this first experience with us.
Your feedback is crucial, and I assure you that we take this matter very seriously. We will investigate this situation to ensure it doesnt happen again.
Thank you for bringing this to our attention, and we hope that despite this incident, you might consider giving us another chance in the future. If theres anything more we can do to assist you, please let me know.Review from Heather P
1 star09/28/2024
They make canceling INCREDIBLY difficult!!! Even if you cancel your card through your bank, they will find a way around it. Do not recommendOllie Pets Inc. Response
11/04/2024
Hello there *******, we sincerely apologize for the difficulty you've experienced while trying to cancel your subscription. We understand how frustrating it can be when the process feels unnecessarily complicated.
We want to confirm that your subscription has been successfully canceled. Your feedback is important, and we will make sure its shared with our team as we work to improve our processes.
Thank you for bringing this to our attention. If you have any further concerns or need assistance, please dont hesitate to reach out.Review from Angelica L
2 stars09/06/2024
The dog food is great, the customer service is management is poor. It doesnt make sense why I cant order their dog food in the quantity that I chose for my dog. They cant understand that I wanted to order 5 bags of 5 pounds each and keep trying to have me do a meal plan. They also dont do anything for having several dogs and discounts. Very poor management, could use a lot of improvement. At least they sell it at ***** and I can go through there instead. SadOllie Pets Inc. Response
11/04/2024
Hi there ********, We are truly sorry to hear about your experience with our service and the frustration it has caused you. We understand how important it is to order the right quantity for your dogs, and its disappointing to hear that your needs arent being met.
Thank you for sharing your feedback about the management and the lack of options for multi-dog households. Your insights are valuable, and Ill be sure to pass them along to our team as we strive to improve our services.
We are glad to hear that you found a solution through ***** that works for you and your pups. We appreciate your support and hope the dog food continues to meet your needs!Review from Michael A
1 star07/13/2024
I think their commercials are in bad taste!!! who would put a commercial where a dog burps. HOW GROSS CAN YOU GET!!!! And that song HAS GOT TO GO!!!! WHO WRITES YOUR Commercials ? A five year old??Ollie Pets Inc. Response
11/04/2024
Hello there *******, Thank you for sharing your thoughts about our commercials. We truly appreciate your feedback, and We understand how certain ads can resonate differently with each viewer. Your perspective is valuable to us, and we will make sure to pass your comments along to the team responsible for our marketing.
We strive to create content that connects with our audience, and we are sorry to hear that the current approach hasnt met your expectations. Your insights help us improve, so thank you for taking the time to let us know how you feel!Review from Rachel L
1 star05/06/2024
Ollie started off as a great company for me but their management has completely ruined it. I decided to rejoin after being offered a discount of 60% off to reorder which I thought wouldnt hurt! I called in because one of my dogs food what half the size of the rest. I was told that since he was listed as a pound lighter he should be eating equivalent to my miniature weiner dog who is 8 pounds lighter than him. The manager was very combative and degrading me for getting the food at a discount that their site religiously offers to rejoin! Faith even went as far as emailing me 3 days after not resolving the issue with my pup to comment on my utilization of the discount they offer. Do not take your poor website maintenance out on the consumer. If you didnt want me taking advantage of an offer to rejoin dont present it to me because there is no way Im going to pay 250 dollars for 6 weeks worth of dog food when I rather just make it myself.Ollie Pets Inc. Response
11/04/2024
Hello there ******, We are truly sorry to hear about your recent experience with us and the frustration it has caused. We do understand the discount showing up at reactivation can be confusing if it technically is only offered a certain amount of times. Because of this, we have limited this discount to help elminate any further confusion or frustration.
We appreciate you bringing this to our attention. Your feedback is invaluable, and I want you to know that we take it seriously. Its unacceptable for you to feel degraded or dismissed, especially when you were simply seeking assistance for your dogs food.
Thank you for sharing your thoughts about the discount and the situation with the management. We will make sure this feedback is communicated to our team so we can work on improving our service and website experience.
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