Customer ReviewsforTouchBistro USA Inc.

Horrible ************************************** Run away fast - I am flabbergasted

After reading the other reviews, I cannot agree more. This company is a JOKE. They absolutely do not care anything about your business, once you have signed their, "You need to sign this now to get the best offer" contract. Best thing you can do is find another company to work with. This company is pathetic and they could care less!

Terrible customer service, for months we have had a terrible time with our startup restaurant dealing with these people. Extremely disatisfied with their entire service, equipment, software.

I fully agree with all of the above reviews. Their contract only protects TouchBistro, there is zero requirement for them to actually provide the signee with any services. My business has been in near constant contact with their tech/customer support for almost a year with little to show for it. Terrible software, terrible hardware and the constant response "We understand your frustration" while my small business is suffering. DO NOT SIGN!

BUYER BEWARE Do Not. I repeat do NOT do business with this company. I am a small startup restaurant. I was rushed into signing an agreement, which I will admit, I should have done my due diligence and proper research before entering into this nightmare agreement. First of all. The equipment they sent me is incompatible with my restaurant's needs. When I informed them, they suggested that I purchase a separate piece of equipment--this is after them charging me almost $2000. In addition, I was never approved for the second hardware for my business's other location and they refused to issue a refund or option to return the first equipment. When I informed them that I no longer wish to do business with them they sent me an email telling me I agreed to a 24 month contract with them and that I would have to pay over $5000. I have not even launched yet and already I'm being scammed! I deeply regret signing with them. I was under the impression that their equipment was all proprietary but they use all third party equipment and charge exorbitant fees to use it. I am now seeking another pos system because no way in h*** do I wish to continue doing business with this company. Even 1 star is too much.

Like most of the other reviews, Touch Bistro is not following through with their end of the contract. They lie, cheat and steal to get your business and then go silent. They were very quick to send me equipment and that was the end of it. Tried calling, emailing, texting, with no results. They wouldn't show up to their scheduled zoom calls and have just been awful to deal with. Now, they are charging me over $7000 for the equipment and the licensing fees. I have hired an *********.....we will see how it goes. Buyer Beware!

I called TouchBistro to get information on the ******************** I DID NOT SIGN ANYTHING. After hearing about the system, i decidedly to buy the hardware. They stated that if I sent payment of 400+ dollars they would send the devices I needed for my establishment. I paid the 400+ dollars. Didn't receive a thing and now they are trying to get ******** out of me when I never signed anything! They sent me a copy of a form and the forged my initials. It is NOT my writing. Do not go with these guys for ANYTHING they are a fraud!!!

We signed up to use Touch Bistro beginning April of 2020 then the pandemic hit and we were forced to close. We attempted on multiple occasions to put a hold on the charges and the representatives kept telling us they would but never did and ended up charging us $9,000 in a little over a year. We have still not reopened and we ended up having to close our card that they were charging the fee to just to get them to stop. Good luck ever actually speaking to anyone at this company who can help you with anything. This company should be investigated.

Absolutely terrible company thus far - Switched from ***** to this system due to the promise of top customer service, smooth transfer, great product, seamless install, etc etc etc So far absolutely nothing promised has actually happened as such. Extremely difficult system to setup - still working out kinks and having software crash numerous times a day - still issues with printers functioning properly - still issues with essentially everything and constantly getting bounced from rep to tech to rep, with no one having relay of whats actually going on Would consider revising if everything is rectified but the way this business functions so far, is not proper for restaurants that are busy whatsoeverFrom ******** restaurant.

Stay away! Their system does not work. The devices "lose connection to the server" almost daily. Our restaurant spends ***** minutes without a functional system almost daily due to software errors. **************** is non-existent. I can't get a single supervisor, manager, or team lead to call me to help solve the software problems. We prepaid for an entire year, but had to replace it with a different system after 6 weeks.