Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/08/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I bought an ounce of gold on August 11 for the amount of $2056.36 and but they did not send me anything so I decided to call but it turns out that the purchase was because I used a PO Box and it did not proceed and they do not want to return my money.I request a full refund of my money order number is **********
Business response
09/25/2023
Dear Ladies and Gentlemen,
we have been communicating with the customer back and forth regarding his PO Box which he has put as a shipping address when placing the order. We were informing him that we only accept physical addresses for delivery. After it turned out that the customer is not able to submit a physical address we were reviewing the issue of refunding the money to him. Reason for the internal review is that we were target of several unjustified chargeback attempts in the past months where orders were placed, we delivered and then chargebacks were done without any reason, resulting in losses on our side resp. extended paperwork to prove that we did everything right and that these chargebacks were unjustified.
Based on this experience we decided to ask our payment service provider how to proceed in this case in order to avoid any risk of a further unjustified chargeback. We asked them for a meeting and it took place on 09/20. The payment service provider advised to refund the money. Immeditately upon getting this information and informing our Management we refunded the money to the customer. See attached refund receipt.
In case of any further questions please let us know.
Thank you,
*********************************
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.