Business ProfileforRELX Inc.

I called on 10/21/24 to request an itemized receipt for a simulation product called ShadowHealth that was required by my college. I need this receipt to be provided to my employer for tuition reimbursement. They sent me an email with no attachment or anything in it. They stated there was an attachment and that they would investigate the issue and get back to me the same day. Of course, I heard nothing from them. I called back on 10/22/24 and was told they would call me back again in an hour because they were still resolving the matter. I even replied to an email asking if they could resend the email with the attachment they stated that they provided the first time, with no response. No one called me back that hour, so I called and asked for a manager. Of course, all the managers were "busy," they said I would get a call back by the end of the day. No callback. I called again on 10/23/24 and asked to speak with a manager again; they again placed me on hold and came back, stating the manager would call me back at the end of the day. They are giving me the runaround, do not respond to concerns, and the managers are always too busy to take a call. All I am requesting is my itemized receipt from the business from which I was forced to buy a product because of my school.