ComplaintsforLanda

• Initial Complaint

  10/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have account in Landa, they have suspended my account and I have reached customer service to unlock my account. They never unlocked and always provided excuses about working on my account. I have over $2500 invested and I cannot access it. They seem to be scamming and not allowing me to access my account. I have sent about 100 emails to customer care and they seem to reply saying we are working on it and no action is taken on my account until now. Additionally they have been cheating many customers as per Reddit, I believe something is not right about that platform and immediate actions should be taken to stop them so that new users do not get cheated.

  Business response

  10/30/2024

  Dear ****** ********** and the Better Business Bureau,

  
  We are writing in response to the concerns you've raised regarding Complaint ID #********. We apologize for any frustration or inconvenience this situation may have caused and want to assure you that we are committed to resolving it as quickly as possible.

  After reviewing your account, we found that it was suspended due to access outside of the **** Our compliance team is currently prioritizing your case to ensure a timely resolution. We will keep you updated as we make progress.

  Your feedback is valuable, and we remain committed to improving our services. Should you have any further questions or need additional assistance, please feel free to contact us at ****************************** Our customer support team is here to help.

  Thank you for your patience and understanding.

  
  Best regards,
  The Landa Team

• Initial Complaint

  09/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  I moved in a Landa app property in 10/2022. I had to move out 06/4/2024 due to them losing the home in forclosure. They didnt notify me or anything. I found out the day the bank showed up to put me and my children out. I have requested for them to send my security deposit of $1499 since June and they have not returned it yet and they have stopped replying to me after telling me they would give it back. I had to find somewhere for me and my 3 children to go with no family in this state. I am so hurt by their actions and to add insult to injury they sent me a lease renewal for the same property last week that they do not own. I just want my money back.

  Business response

  09/24/2024

  Dear *** ********************** are writing in response to the complaint filed by *** ******** ****, identified as Complaint #********, concerning the refund of her security deposit following the foreclosure of a property managed through our platform.
  

  We acknowledge *** ***** concerns and regret any inconvenience she has experienced. After reviewing the case, it appears that a technical error occurred in our system, which has affected the processing of the security deposit transaction. We are currently conducting a thorough investigation to resolve the issue and ensure the accuracy of the transaction.

  
  Please rest assured that we are in communication with *** **** and will keep her updated on the progress of the investigation. Should she have any additional questions, she can reach us directly at *******************************************************.

  
  We appreciate your attention to this matter and are committed to addressing the concerns raised by both the customer and the **********************. Should you require any further information or clarification, please do not hesitate to contact us.

  
  Sincerely,
  Customer Service Team
  **********************

  Customer response

  09/27/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  They are not in touch with me I have sent them several emails no reply in a month. I had to request a maintenance (for my $1500) as if I still live there. It has been 120 days since I had to move. Still no return of my deposit. What type of issue last that long??? I have been very patient considering I moved out and cleaned and gave the keys to the bank. And on top of all of this the company had the nerves to send me a lease renewal for THE SAME PROPERTY THEY NO LONGER OWN!!! This company is very much a scam. I have included the lease renewal sent to me. Mind you its not a 4 bedroom either as the renewal has. I would advise people to run far away from this company and their affiliates that they change the name to. Please do your research on them. I wish I didnt trust them to began with.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******** ****
  
  
  
  
   
  

  Business response

  10/18/2024

  Dear *** **** and the Better Business Bureau,

  We are writing in response to the concerns you've raised regarding Complaint ID #********. We sincerely apologize for any inconvenience or frustration this situation may have caused.

  We understand the importance of resolving issues related to your security deposit promptly. Our team has been in touch with you, and we are actively working to resolve this matter as quickly as possible. Please rest assured that we are prioritizing this issue and will keep you updated on our progress.

  Regarding the lease renewal notice you received, we acknowledge that this was sent in error due to a system oversight. We have addressed this internally to prevent similar occurrences in the future. We apologize for any confusion this may have caused.

  Your feedback is important to us, and we are committed to improving our services. If you have any further questions or need additional assistance, please do not hesitate to reach out to us at ****************************** Our customer support team is here to help.

  Thank you for your patience and understanding.

  Customer response

  10/23/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  Please just let me and the BBB know when you plan to return my refund of $1500. Its been 5 months since me and my children had to vacate this property due to your foreclosure that you didnt tell me about. 

  How long does it possibly take to give back what was given to you???? 

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******** ****
  
  
  
  
   
  

• Initial Complaint

  09/04/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Landa app will not let you withdraw any funds invested within the app. You cannot speak with a person just through email only. I have for months trying to close my account with them but they will not allow me to do so.

  Business response

  09/10/2024

  Dear ****** ********,
  
  Thank you for reaching out regarding complaint ID ********, filed by ****** ******. We appreciate the opportunity to address his concerns and provide clarity.
  
  After reviewing *** ******* account, we found that he currently holds investments in two *** properties. As per the terms outlined in our offering circular, shares in these properties cannot be traded or withdrawn until the *** stage is complete. This means that all initial shares must be sold before the secondary market opens for trading. We have clearly disclosed this information throughout the order process and in our offering materials.
  
  Additionally, its important to note that there is no guarantee that a property will move into the trading stage, and this is communicated transparently in our investment materials. We encourage *** ****** to review the terms and conditions associated with his investments for a clearer understanding of these processes.
  
  While we regret any inconvenience this may have caused, our customer service team is always available to provide further assistance. If *** ****** has any specific questions or requires additional clarification, he is welcome to reach out to us directly at *******************************************************.
  
  We are committed to transparency and supporting our investors in making informed decisions. In light of the above, we believe we have addressed *** ******** concerns and request that this complaint be considered resolved.
  
  Sincerely,
  The Landa Team

  Customer response

  09/11/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I have $29.51 in my cash account that I cannot withdraw in addition to the shares that I cannot sell. Your site does not provide a window of time where a person can sell their share to access their funds. I attempted multiple time to close my account but was unable to All I want to is withdraw funds, sell my shares, and close this account permanently.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** ******
  
  
  
  
   
  

  Business response

  09/27/2024

  Dear *** ****** ******,
  
  Thank you for reaching out and sharing your concerns.
  
  We have reviewed your account and understand that youve been unable to withdraw the $29.51 from your Landa account and close your account. Upon investigating, we found that your bank account is not yet verified, which is why your withdrawal attempts have not gone through.
  
  To verify your bank connection, please follow these steps:
  
  1. Log into your account and navigate to the bank connection page.
  2.Your bank account details should be connected but needs to be verified. 
  3. Within a few days, you will receive micro-deposits in your bank account.
  4. Once you receive those deposits, go back to your bank connection page and enter the deposit amounts to verify your bank account.
  

  After verifying your bank account, youll be able to withdraw the funds from your cash account.
  
  Regarding closing your account, please note that in order to do so, you will need to sell all of your shares and withdraw your funds. However, some of the properties you currently hold are still in the *** phase, and as such, you will not be able to sell those shares until the *** is complete.
  
  It's important to note that there is no guarantee that a property will move into trading, and this is clearly disclosed throughout the order process and in our product offering materials. We encourage you to review these materials for a better understanding of the terms and conditions associated with your investments.

  If you have further questions or require additional assistance, please feel free to reach out to us at ****************************** We are here to help clarify any concerns and provide more information as needed.

  Sincerely,

  The Landa Team

• Initial Complaint

  08/06/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  ******************* ******************* ********** **Better Business Bureau** Dear Better Business Bureau,I am writing to file a formal complaint against Landa Holdings regarding their real estate investment app and platform. My experience with their customer support has been extremely frustrating and unsatisfactory.I had an old account with **********************, but I lost access to it because I lost my phone and do not remember the associated password or email. Additionally, I no longer have access to the phone number linked to the account. Given these circumstances, I attempted to create a new account. However, **********************'s system does not allow for multiple active accounts using the same social security number. As my old account remains active, I cannot proceed with creating a new one.Landa Holdings lacks an automated verification system commonly used by other companies, where users can scan their ID or social security card to regain account access. Instead, they offer ****** Meet calls for verification. However, despite scheduling multiple verification calls, Landa's team has failed to join the meetings.Furthermore, my attempts to reach Landas customer support via email have been met with unacceptable delays. I have emailed them over 10 times regarding this issue, and their responses take weeks.This lack of effective customer support and verification methods is unacceptable. I urge the BBB to intervene and compel Landa Holdings to implement an automated verification system to improve their customer service and allow users like myself to regain access to our accounts efficiently.Thank you for your assistance in this matter.Sincerely,

  Business response

  08/19/2024

  Dear *****,
  
  Thank you for bringing your concerns to our attention. We sincerely apologize for the inconvenience and frustration youve experienced with our customer support and account verification process.
  
  Please be assured that your account access is currently being handled, and your account is under investigation. We are working to verify your account and will ensure that this matter is resolved as quickly as possible.
  
  We understand the importance of efficient and timely support, and we are committed to improving our processes to better serve our customers. We appreciate your patience as we work through this matter and will keep you updated on the progress.
  
  If you have any further questions or need immediate assistance, please feel free to contact us directly.
  
  Thank you for your understanding.
  
  Best regards,

  Customer response

  08/20/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Hello I am writing this to inform landa that they have not upgraded their process, until they do I will not be satisfied. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************
  
  
  
  
   
  

  Business response

  08/23/2024

  Dear *****,
  
  Thank you for bringing your concerns to our attention. We understand your frustration with the current lack of an automated account recovery process, and we appreciate your feedback on this matter.
  
  At Landa, we are committed to continuously improving our services to better meet the needs of our users. While we do not have an automated account recovery process in place at this time, we want to assure you that we are actively considering the implementation of such a feature in the future.
  
  In the meantime, please know that our team is doing everything possible to assist you in recovering your account. We are fully committed to helping you regain access and resolving any issues you may be facing as swiftly as possible.
  
  We apologize for any inconvenience this has caused and appreciate your understanding as we work to support you through this process. If you have any further questions or need additional assistance, please do not hesitate to reach out.
  
  Thank you for your patience and for bringing this to our attention.
  
  Sincerely,
  
  The Landa Team

• Initial Complaint

  07/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have had the Landa app for going on three years now, I tried it and invested in a property in *** after all this time and investing $1,400 I have made $40 in two years. I can not stop the app or withdraw my money because the property is still in IPO, for going on three years. I just want to withdraw my money Landa can keep the $40 and I do not care about any amount of penalty that is how much I do not like this app. I have contacted them numerous times to which they have not helped me. I guess I will not be able to withdraw my money till the year 2030 when it is no longer in IPO. The worse investment app EVER.

  Business response

  08/01/2024

  Dear *****,
  
  Thank you for reaching out regarding your experience with the Landa app. We understand you have encountered issues related to holding shares in a series that are currently in primary offering and not available for trading.
  
  We would like to clarify that our offering circular and product information are always available to provide users with complete details regarding the offering. We encourage users to review these materials to fully understand the terms and conditions of their investments.
  
  Your feedback is important to us, and we are committed to ensuring a positive experience for all our users. Should you have any further questions or concerns, please do not hesitate to contact us.
  
  Sincerely,
  
  The Landa Team

  Customer response

  08/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

   

  Still cant do ANYTHING with my shares, would like them moved to another property or taken off. 

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

  Business response

  08/08/2024

  Dear *****,
  
  Thank you for your feedback regarding your shares.
  
  At this time, your shares cannot be sold or moved because they are still in the *** stage. Shares in *** properties must remain until all available shares are sold and the *** stage is completed. Once this process is finished, you will be able to trade your shares.
  
  This requirement is part of the terms of your investment, as outlined in our offering circular and product information. We encourage you to review these materials to fully understand the conditions of your investment.
  
  We understand this can be frustrating and appreciate your patience. If you have any further questions or need assistance, please do not hesitate to contact us.
  
  Best regards,
  
  The Landa Team

• Initial Complaint

  07/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Hi, on September 15 2023 I transferred $2500.00 to Landas investments. In May I checked my balance and $ ****** was gone. I emailed Landa several times for an explanation of what happened to the funds to no avail. They do not have a phone number I can call.. I would like an explanation of what happened to it and a phone number please .

  Business response

  08/01/2024

  Dear ******,
  

  Thank you for reaching out with your concerns regarding your funds in Landa. We understand your concerns and are committed to providing clarity.
  

  Allow us to provide a detailed explanation of your account activity:
  Deposit:
        - In September 2023, a deposit was made into your Landa account.
  Transactions:
        - September 2023: Shares for ********************* and ************************ were purchased.
        - September 2023: Additional shares for ********************* were purchased.
  

  Following these transactions, a balance remains from your original deposit.
  

  All your funds are accounted for. The discrepancy you mentioned is due to changes in the value of your portfolio, which can be reviewed in detail on your portfolio page. The nature of investments is such that the value of a portfolio is subject to change due to various factors, including market conditions, economic events, and performance. These fluctuations are a part of investing.
  

  We prioritize transparency and clear communication with our customers. Your feedback is valuable to us, and we are here to assist with any further questions or concerns you may have.

  Customer response

  08/01/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. If Landa had a easier way to contact support it would alleviate complaints ..
  
  Sincerely,
  
  *********************************
  
  
  
   
  
  

• Initial Complaint

  07/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I Pernikco ******* entered a lease agreement with Landa on **** 01, 2022 for the home located at ****************************************************************. We chose not to renew the lease for **** 01,2024. Landa was notified that we would be vacating the property. We were completely moved out of the unit as required. We were advised that our deposit would be refunded within 31 days after move out. As of July 17, 2024 we have not received the refund. We have over 60 emails that we have sent to Landa about the deposit refund, the last response we were advised that management has been notified to refund our deposit and as requested our phone number was forwarded to them. Landa is no longer responding to our emails and we are unable to contact via phone call. We feel like they are scamming us by not returning our deposit

  Business response

  08/01/2024

  Hello ********,

  We sincerely apologize for any inconvenience you may have experienced regarding the delay on your security deposit refund.

  We reviewed your concern and confirmed that $1,774.00 was deposited July 25, 2024 to the designated bank account.

   We hold all feedback in high regard and are dedicated to maintaining the trust and satisfaction of our valued customers. Please let us know if we can assist on any matters further.

  Warm regards,

  The Landa Team

  Customer response

  08/06/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  This has not been resolved because Landa has not deposited the refund into our account. We received an email stating that it will show in our account within 3-5 business days . As of August 6, 2024 we have not received anything via deposit or a check in the mail

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

  Business response

  08/08/2024

  Dear ********,
  
  Thank you for bringing this to our attention.
  
  We confirm that your security deposit refund has been processed and should be available in your associated bank account. Please let us us know if you have any additional questions or concerns.

  We value your feedback and are committed to ensuring a positive experience for all our users. Should you have further questions or concerns, please do not hesitate to contact us.
  
  Sincerely,
  
  The Landa Team

• Initial Complaint

  07/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased stocks on properties as per what the application stated. They decided to stop allowing purchases of stocks to be made and I am unable to retrieve my money. This has happened for the past 5 months!

  Business response

  07/19/2024

  Hello ****,
  Firstly, we would like to apologize for any inconvenience or frustration you may have experienced while investing on our platform. It seems that you may have encountered difficulties when attempting to sell your shares in offerings that are still in their IPO stage.
  We would like to clarify that all investors are unable to sell their shares if they made a purchase in an IPO property. It is only when all shares have been sold and the property transitions to its secondary trading phase that you will be able to sell your shares.
  Additionally, we would like to highlight that this information is readily available for all investors to review in our offering circular. We hope this provides some clarification, and if you require any further assistance, please do not hesitate to reach out to us at *****************************.
  Best,
  The Landa Team

• Initial Complaint

  06/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Landa has my money in there app and will not allow me to withdraw it. I have tried two times and each time took one month. This past time it wont let me even cancel and try again. They took the money. Please help me get it back.

  Business response

  07/02/2024

  Hello ****,
  Firstly, we would like to apologize for any inconvenience you may have experienced while investing on our platform. Allow us to explain the cause of the delays in your withdrawal. We were in the process of transitioning our banking partners, which resulted in delays for some users, including yourself, when it came to transactions such as deposits or, in your case, withdrawals. Rest assured, as communicated to you by our support staff, this issue has been resolved, and your withdrawal is currently processing. Please allow five business days for this transaction to settle. If you require any further assistance, please don't hesitate to reach out to our support staff at ****************************** We would be happy to help!
  Best, The Landa Team

• Initial Complaint

  06/13/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Transfer of cash both manually and auto-monthly, but properties "not available on secondary market." Nothing to purchase. Initiated withdrawal of cash to checking account on file. Beyond ten business days, cash is suspended/pending. Auto-deposit cannot be canceled or modified through website.

  Business response

  06/27/2024

  Hello ***,
  We apologize for any inconvenience or frustration you may have experienced while using our app. Due to our transition with our banking partners, some user transactions, such as deposits and withdrawals, have been affected and delayed.
  Rest assured, after further investigation of your account, it appears that all of your deposits have settled. Additionally, you currently have a withdrawal that is expected to complete processing by this week or early next week at the latest.
  Regarding your recurring deposit, we see that you currently have one active. Our support staff has reached out to you to better understand your difficulties in canceling this action. Finally, if you have any further questions or concerns, please don't hesitate to reach out to us at ****************************** We would be happy to help!
  Best regards,
  The Landa Team

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩