Customer ReviewsforFoot Locker

Kids Foot Locker online website is selling fake shoes. DO NOT BUY ANYTHING FROM THEM.

I dealt with one of the managers, ******* at this foot locker location. I went in to hopefully make an exchange for the correct size, but they did not have the style. When I tried to return the shoes, ****** said that she would exchange them for me but she would not be returning them, which does not make sense. She claims that they were worn. How could she Exchange these but not return them? It seems really cruel and that she was making the situation very difficult for me. Im not sure if her store gets marked if they have returns and it goes against their sales, but this is unacceptable. I went to another foot locker and returned these with absolutely zero issue. This should never happen. It was also very hard to get in touch with anybody to help resolve the situation. She offered me zero solutions and forced to me drive to another store. I also asked if I could be in contact with the ** or district manager, and she said that she would not allow me to have their information. She did not even offer them to contact me. Nothing about the experience was helpful or courteous of my time. There are a lot of hoops to jump through when reaching out to **************** to get some help about the situation. They offered for me to be able to mail them back to return them but it would cost me six dollars or I could try to go to another store.. I did file a complaint with foot locker as well but the whole experience was so inconvenient and really felt cruel with how difficult trying to make a return became.

I placed an online order for shoes and they were too small. I went to a local store, they had never seen the shoes before and did not have them in stock but offered to initiate an exchange for a larger size. We received the new shoes but the sizing was still uncomfortable and initiated an online refund. I sent the shoes back, took 2 weeks to process the return and another week for me to get through to someone to find out that for the refund I must got to a physical store for the refund. The original order and return was online....Now I wait another week or more for a paper check to be issued.I have put in several tickets, tried to get through on chat but no one is ever available or gets back to you. I will NEVER work with footlocker again! They have lost a customer with 4 children and countless shoe sales.

I have bought shoes and I was trying to wear them but they were very uncomfortable. I wanted to return then but I passed 45 days return window. When I finally wanted to wear them again I still could not figure out why 1 shoes is hurting me so much. I finally checked the sizes of the shoes and they were 2 different sizes. Called customer service and leadership person and foot locker wont return my money. I feel like they quality controls failed and I should not be penalized for their error no matter if 45 days for return has passed.

I literally placed an order today, and two hours later I noticed that my old address was listed as the shipping address. I immediately called to update my address and was told once the order is placed, no adjustments can made. So now that I've spent my money, I have to figure out how to intercept my own package. This is ridiculous, last time using their stupid online ordering.

Footlocker is not selling quality **** shoes. Go to a **** shoe store and compare the quality of their shoes, same price, but superior quality to what you get at Footlocker!

I ordered two pairs of shoes March the 8th I have not received the shoes and they do not want to refund me my money back

I am so frustrated and simply over it! They lose my package and notifiying me after 2 weeks . Remind you I have been trying to connect with them on their chat which takes a while. Im never ordering online from them

I bought a shoes from their online website. The item was defective and returned it the next day and they sent the same item back to me denying to return for exchange or refund. Do not believe what they say. Their customer service is absolutely disaster!!! I dont recommend them at all. Save your money and go to legit stores.

I have been a longtime customer of ********************** for quite some time and I find it very frustrating that when you are using services like Klarna, Afterpay, or Pay in Four they make it so difficult for you to use the service. My order has been cancelled a numerous number of times due Footlockers verification process and I am fed up with their service. All information that I have provided was indeed correct and accurate but my orders still seem to get rejected. During this time, I am frustrated with their service and wanted to put this out here for other consumers to be aware of their process because its not fair that money is being taken and we as consumers have to wait because of a system generated failure that they state cant be override. This shows complete disregard for their consumers and this must stop. I will no longer be a patron of Footlocker.