ComplaintsforNew York City Football Club

• Initial Complaint

  05/25/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I have been diligently awaiting information to cancel my New York City Football Club (NYCFC) membership before the 2023 season, as I have moved and can no longer attend each match. On May 17, 2022, I received a charge to my credit card from "****NEW YORK CITY FC" in the amount of $484. I searched my emails from NYCFC for subject lines that could give me a clue for this charge and then logged in to my account to view invoices. The invoices started with the year 2021 and appeared to descend by year (2021, 2020, 2019, etc.). I reached out to my account representative, ******** to clarify the charges. I then realized that invoices were disordered and that 2022 and 2023 invoices were below the fold of the page (screenshot #1). After finding the invoice for 2023, it showed the $484 amount (screenshot #2). My representative informed me of an email with the subject line, "MLS Cup Championship Rings- Secure Your 2023 City Member Gift" and the information about membership renewal was hidden below the fold again (screenshots #3 and #4). This email was the only communication received. In past years, account representatives have called me to confirm charges before they happen. To my knowledge, I did not receive a call (or voicemail) this year. Historically, I have been charged starting in September and not May, except for the ****************************************** June. I requested a refund for the $484 amount and was told that I missed the deadline and all sales are final. I could choose to opt-out of the 2023 season, but I would still be charged, with the charged amount available as credits for future tickets or member packages. This is not a viable option for me, and I believe the circumstances merit a full refund. I have previously expressed my frustration to the ticketing office about only providing "opt-out" and not "opt-in" options for charges (which was the case when I originally joined) to no avail.

  Customer response

  06/21/2022

  Better Business Bureau:
  
  At this time, I have not been contacted by New York City Football Club regarding complaint ID ********.
  
  Sincerely,
  
  *******************************************
  

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