ComplaintsforBrandshare US

Subscription Boxes

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Initial Complaint
07/29/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
On June 2nd I initiated a payout to go to my PayPal account. It has yet to arrive. Ive repeatedly messaged brandahare for help and continue to get a generic message. When I finally do get an actual person telling me they will look into it i provide them with the solution from PayPal. PayPal has asked for the confirmation of transfer number. I have asked this question in about 20 different emails and have had to dumb it down because they dont understand that all they need to do is provide the confirmation transfer number that PayPal generates as proof for brandshare to acknowledge they have infact initiated a transfer. Brandshare refuses to provide this number. If they would just provide it PayPal could look it up and find out where my money went. As soon as I ask this question brandshare no longer responds to my requests. Therefore Im forced to start another email and I go around in circles until a real human says they will look into it. Once I tell them what I need I get nothing but silence. I would like my payout please. One of their responses is that they can see it failed and that I should contact PayPal. I have contacted PayPal. They want the confirmation number
Business response
08/13/2024
Dear ****,
Upon thorough investigation, we have determined that this complaint is being incorrectly directed towards our company, ********************** LLC d/b/a BrandShare. The issues mentioned by the customer appear to pertain to another entity, specifically ********** LLC, as indicated in the attached email threads provided by the customer.

To clarify, our customer support team has reviewed our records, including communications received at our customer care email, ************************************* We can confirm that we do not have any complaints or correspondence from this customer in our system from *********.

We recommend that the customer contact ********** LLC directly to resolve their concerns. Should there be any further need for clarification, we are more than willing to assist.
Thank you for your understanding.
Customer response
08/14/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

***************************
Initial Complaint
12/04/2023
Complaint Type:
Product Issues
Status:
Unanswered
The business failed to respond to the dispute.
I subscribed to a beauty box which was handled by this company. i was charged on October 19 for a box and never received it. customer service will not reply to emails and cannot be reached by phone. i need a refund for this item as it clearly states unfulfilled on the website.
Initial Complaint
09/25/2023
Complaint Type:
Order Issues
Status:
Unanswered
The business failed to respond to the dispute.
Company charged me twice. I reached out to be refunded and it took 2 weeks for a response saying they wouldn't refund me. I was fine with that until they sent my products to the incorrect address. I reached out and it took 10 days for a response I which I was told they would not reship unless I paid for the box again. They are crooks and provide below average customer service.
Customer response
10/19/2023
Better Business Bureau:

At this time, I have not been contacted by Brandshare US regarding complaint ID ********.

Sincerely,

*******************************
Initial Complaint
06/21/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have been a subscriber of ******* Beauty Box for a while and in April 2023 they took the money for the box out of my account and shipped it to an old address. The box was sent back to them by ***** I tried contacting Brandshare and they only allow contact through email. I tried supplying them with the correct address so they could reship the box i paid for or issue me a refund. They kept making me supply repetitive details and the tracking number etc all through April and May. Then they shipped a replacement box to the same address which is no longer my address and claim it was received. I did not receive it because it is no longer my address. I emailed them again and now we are in June they shipped another replacement Spring box and charged my card for a Summer box as well and shipped both to the same old address as before because they refuse to acknowledge my current address. Now today they claim they have cancelled my subscription and are still not shipping me the 2 boxes I paid for to my current address and they refuse to give me a refund since I won't receive them once again because I do not live at that old address anymore. They refuse to listen to a word I am saying through email and do not have a phone number that will allow me to speak to a human being. At this point I consider what they are doing stealing and would like my money returned to me immediately for both the boxes I paid for but never received.
Business response
06/23/2023
Dear Customer
We are sorry for this inconvenience.
Our terms of conditions, which you agreed to at time of sign up, clearly state that you are responsible for maintaining the accuracy of information in your account. Once you are billed we do not have a way to update your shipping address. Should you want the boxes, you would need to pay for new ones as stated in the terms. This can be done by emailing ************************************
Customer response
08/09/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I have contacted Brandshare several times and updated my address. They kept sending boxes to the wrong location. Their customer service is ridiculous and most likely a bot and never a real human being. I will never repay for 2 boxes I already paid for and demand a refund or the boxes sent to my new address. I contacted the BBB and responded to the first email so I do not understand why you didn't receive that communication. I have emails of everything that has been said to Brandshare including when I asked them to change my address back in March before the April ****** box lwas even sent out to me. They never changed the adress then when it was sent back to them by the post office and they never refunded me . I contacted them and they sent another box to my old address and took another payment out of my bank account for the Summer *** that was sent in June. I cobtacted them every step of the way and they disregarded it and now not only did they steal my money to resolve the matter they are claiming I would need to pay them for the same boxes again. That's absolutely absurd. I also have proof of the message i sent to the BBB when prompted and then I was told I never responded and the company Brandshare offers no resolution whatsoever and is just going to steal my money and provide me with nothing in return. I am not okay with this resolution and demand a refund or replacement spring and summer boxes sent to my current address which i supplied them with several times and at no further cost to me because I already paid for them. I can pprovide proof of everything, if nnecessary.Just tell me where to send the proof and I will be happy to supply that for you because I am not accepting no resolution to the problem and just allowing a company to steal from me because they refuse to return my money or send me the merchandise that belongs to me by law.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*************************

Business response
08/22/2023
Hi *******,

As outlined in the terms and conditions that you agreed to at time of sign up, you are responsible for keeping your account up to date with accurate information. We alert you ahead of the program launch date and note the deadline required. We can see in our system that you did not update your address until after your order was placed and as outlined in the terms we cannot make changes once an order is placed. Your next box will go to the address on file. You are welcome to cancel at any time.

Kind regards

Customer response
08/22/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
When Brandshare shipped the order in April for the Spring box to an old address I immediately notified them of my current address after I was told through tracking and the Mexico ** post office that the package was sent back to Brandshare. When I notified them that the package was sent back I merely received bot responses through email in return. There is no way to call and speak to a person. I kept trying to get the point across through email and then when June came they took the money out of my account for the Summer box when they had not even refunded me or sent a new Spring box to the correct address yet..so I continued to tell them they were shipping the items I PAID FOR to the wrong address with nothing in return except more computerized bot responses and I WILL STILL CONTINUE TO TELL YOU THAT YOU OWE ME A SPRING BOX AND A SUMMER BOX OR MY MONEY RETURNED TO ME FOR THE 2 BOXES I NEVER RECIEVED. YOU DO NOT GET TO KEEP MY MONEY. YOU OWE ME MY MONEY BACK OR REPLACEMENT BOXES SHIPPED TO THE CORRECT ADDRESS AND I WILL NOT SETTLE FOR LESS THAN MY ***** OR THE MONEY I PAID FOR THE ***** I NEVER RECIEVED BUT YOU ARE NOT STEALING FROM ME AND DISMISSING ANYTHING BECAUSE YOU CANT COMPREHEND THAT I PAID FOR ***** AND NOW YOU HAVE TO GIVE ME THE ***** OR THE MONEY I PAID. WHAT ABOUT SIMPLE BUSINESS BUYER/SELLER INTERACTIONS DO YOU NOT COMPREHEND?THIS IS ABSURD.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*************************
Initial Complaint
05/25/2023
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
This is a publicized mistake on the part of Brandshare. They mistakenly overcharged customers by hundreds of dollars for a $6.98 beauty box. The remedy was to refund, which they did. The compensation was a $100 ******* gift card and extra beauty boxes. I have not received any compensation from them, despite numerous emails with them. My last 2 emails have gone unanswered entirely. I just would like what they promised.
Business response
06/05/2023
Hi There
We apologize for the delay. We have followed up with ******* and requested your gift card be reissued to the new email you provided. We appreciate your patience.
Customer response
06/27/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*************************
Initial Complaint
05/18/2023
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I was a subscriber to the Beauty Box that this entity organizes under the name ******** Beauty Box". On February 28, 2023, my bank card was charged for 100 beauty boxes instead of 1 beauty box. An overcharge of approximately $700. This negatively impacted me and my bank account. I was assured via email that I would be issued a $100 ******* gift card. Receiving no card, on 4/3/23, I inquired via the customer care email address as to the whereabouts of my gift card. I was told that it was issued and to "check my spam". I received no such gift card. I was told to provide an alternate email address, which I supplied on 4/3/23 and customer care told me that the gift card would be reissued to the alternate email. I have inquired at least weekly since 4/3/23 as to the status of the card reissue. At first customer care told me to wait longer, now they have stopped responding all together. I seek to have this issue resolved immediately. All emailed correspondence can be provided upon request. I have cancelled this subscription due to the abysmal performance of this company. I am getting the run around, which makes me feel like I have been victimized twice now.
Business response
05/22/2023
Hi ******,

We are very sorry for the delay here. We are awaiting confirmation from ******* that your gift card has been issued. Once we have the confirmation, we will make you aware. We sincerely apologize for the delay
Customer response
05/23/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

This is the same tired response that I have received from them since 4/3. It has been almost two months now that I have been waiting on the card to be reissued. They keep blaming ******* for the delay. Why is there not a way for them to escalate the situation or issue their own gift card so that the issue can be resolved already?

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***************************

Business response
06/23/2023
We apologize for the delay. ******* has confirmed they are actively working to reissue the gift cards.
Customer response
07/11/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. I FINALLY received the gift card after months of waiting.

Sincerely,

***************************
Initial Complaint
04/17/2023
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Several years ago, I did subscribe to the ******* Beauty Box. This subscription was terminated in May 2019. Out of the blue, the ******* Beauty Box began sending emails in December 2022 and charged my credit card. Three years later and w/o my authorization. It may not have been too hard to swallow had I actually received the Beauty Box, but I did not. I have reached out to Brandshare for a refund and to cease and desist from using my personal credit card and other information. I have not heard anything from them. And to make matters worse, I just received an email stating they were attempting to charge my card once again for the spring box. I have other family members this happened to as well. We have had to needlessly close bank accounts and monitor everything. It's absolutely appalling.
Business response
04/18/2023
Hi

We see your ticket in the queue and the team will respond to it ASAP. You can also access and cancel your account at any time by logging on to beautybox.walmart.com

Best
Initial Complaint
03/09/2023
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Charged for $100 boxes. Was told refund would be issued in 3-5 days. It is now 10. No refund. VERY generic responses to email. No phone number to contact them. Complete FRAUD. I'm sick of their lies about it being a glitch. Time to lawyer up.
Business response
03/22/2023
Hi,
We manage the ******* beauty box subscriptions and we made an error. During our Spring billing cycle, some of our ******* beauty box subscribers were incorrectly charged. All duplicate charges have been identified and are being corrected. Customers should see a credit back to their account within 3-5 business days.

For those who were effected by the billing mishap: We sincerely apologize for this inconvenience and to further express our regret for the error and appreciation for your business, ******* will also email you a $100 ******* gift card and you will receive two complimentary beauty boxes for Spring and Summer.

At this point we would advise you to contact your bank and provide detail into the incident and request that they waive any overdraft fee associated with the refunded charge. Transactions were refunded on the same day of the occurrence, February 28th.

Customer response
03/22/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Refund was FINALLY received 3/13. Much later than promised. They then said that The $100 gift card was sent via email. This is not true and now once again I am being ignored when I asked that they resend the email they said they sent.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*********************

Business response
03/23/2023
Hi *****
The eGiftcards were issued to the email on file for your beauty box subscription on Thursday, March 2nd.

The email was sent from *********************************** If you have not received the gift card please check your spam/junk folder. Should you have trouble activating your card, or any issues please call **************

If you didnt receive it, please contact ************************************
Initial Complaint
03/09/2023
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On February 28, Brandshare billed me for 100 beauty boxes totaling $746.86 order #*******. They sent out an email that day starting the money would be refunded into my account in 3-5 business days. The money they took from me still has not been refunded. I have emailed them multiple times; I have asked for someone to call me. Instead, I keep getting back generic emails. I need the money that is owed to me returned.
Business response
03/09/2023

Dear Valued Customer,

We manage the ******* beauty box subscriptions and we made an error. During our Spring billing cycle, some of our ******* beauty box subscribers were incorrectly charged. All duplicate charges have been identified and are being corrected. Customers should see a credit back to their account within 3-5 business days. We sincerely apologize for this inconvenience and to further express our regret for the error and appreciation for your business, we will also email you a $100 ******* gift card and you will receive two complimentary beauty boxes for Spring and Summer.

Should you need further support, please do not hesitate to reach out to our team at ************************************.
Initial Complaint
03/07/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On 2/28 at about 4:30am, I received a fraud alert on my *********** card for a charge from ****************************** for $746. I was incorrectly being charged for 100, instead of just 1, subscription box that Brandshare ships on behalf of ******** Since it was flagged as fraud, my card was immediately closed and the charge rejected by *********** on my behalf. Since this was right before the beginning of the month, I have been unable to pay bills because my card is now closed.Brandshare and ******* later issued a statement that they had mistakenly charged a group of people, like me, for 100 boxes. Their resolution for this was to offer a $100 gift card and 2 free subscription boxes. However, because my credit card flagged it as fraud and didn't allow the charge to process, Brandshare refuses to apologize or offer any kind of compensation for charging me hundreds of dollars because I "was not affected" since the charge didn't process. They refuse to recognize that my card being closed has seriously affected my life and refuse to accept any responsibility for their egregious mistake. I am attaching proof here that they tried to charge me $698 before tax for 100 boxes and of the over $746 charge that *********** flagged as fraud.
Business response
03/22/2023
We manage the ******* beauty box subscriptions and we made an error. During our Spring billing cycle, some of our ******* beauty box subscribers were incorrectly charged. All duplicate charges have been identified and are being corrected. Customers should see a credit back to their account within 3-5 business days.

We are sorry to hear you are experiencing this issue. Our best advice is for you to contact the appropriate parties (landlord or mortgage company) with detail into the incident and ask that they waive any fees as a result of funds being unavailable at the time that payment was due. We do apologize for this inconvenience.

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