ComplaintsforGO Car Wash
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/24/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I filed a claim with a New Go Cars Wash in the Town of Niagara, Military Road, Niagara Falls, NY 14305. I went through their "NEW" car wash, something there Hit an broke my passenger sides rear light cover and they REFUSED TO PAY FOR IT. I got an Estimate on my own and it's @$500 give or take. I my insurance company's deductible if $500 and I DON'T HAVE $500 to fix something I DID NOT BREAK!!! My Email is ********************* or ************* my ******* ** **** ******* ****** ******* ****** ** *****. Sent from ******* ***** ***********************Business response
02/22/2023
BBB spoke with the manager who reviewed the security cameras and saw that the damage was pre-existing. The consumer is welcome to come in and view the camera footage.Customer response
03/02/2023
They are responsible for my back passenger light cover. They have an overwhelming complaint Department. You can't even get through. They NEED TO PAY FOR THEIR IRRESPONSIBLE DAMAGES TO MY JEEP. CALL THEM AND THEY CAN TELL YOU HOW MANY COMPLAINTS AND DAMAGE REPORTS HAVE BEEN ISSUED.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.