ComplaintsforZappone Subaru Norwich
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Complaint Details
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Initial Complaint
02/21/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On December 7th I brought my vehicle to Zappone to diagnose a check engine light. I authorized teardown of the motor to find the source of issue. Now my vehicle has been repaired and now they say I owe $4000 for a bill that I did not authorize.Business response
03/06/2024
We were able to resolve this issue with the customer settling for a $2000 charge. Which was 2/3 of the breakdown labor. On our part I do not think that we communicated perfectly with the customer although I dont think we were wrong in the instance it was easier to just come to a resolution with the customer and move forward.Customer response
03/07/2024
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Regards, ****** *****
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.