ComplaintsforBreakout Edu
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Complaint Details
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Initial Complaint
02/18/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I received an email designed to look like my school had already paid for an account and was being invited to join other teachers from the school who had joined. But none of that was/is true. It was a scam like email. Here is the body:"logo ** ******************************* **** **** ******* ** **** *********************** ******** ******** *** ****** ********** ***** ** *** ******** ****** ***** *** *** **** ****** ***** ** ****** *** **** ***** ** ****** **** ************** ********** ****** *** ******* *** ***** *****"Their logo is designed to look like a ".edu" site when in fact, it's a capitalist venture that seeks profit. This email was sent to a public computer using public infrastructure and it is 100% designed to obfuscate the truth that this is simply a lying, used-car salesman tactic type of communication.Business response
02/22/2022
Hello there,
Thanks for notifying us of this complaint. This customer reached out to us and informed of us of this.
This school purchased a subscription service from us in which we designate a point person to be in charge of adding/removing users to the school account. The admin (point person) for this school added the users within their school to this account and each user must accept the invitation in order to obtain the access paid for. This was a confusion on the part of this one individual thinking it was a faulty message, which is isn't. We are not trying to impersonate anything/anyone, simply provide this service to users, which we have been doing since 2017 without a complaint. I've attached a copy of the invitation to the user, as well as the Purchase order the school submitted to us. I also responded back to the customer (copying the point person) notifying them that we were simply trying to add the user based on the purchase. Our company is Breakout EDU (*******************) and we've been operational since 2015 and serve all educational level in game based learning opportunities.
Let me know if you need anything else.
****
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.