ComplaintsforTara Animal Hospital
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Complaint Details
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Initial Complaint
10/25/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We took are dog to them to get his first shots. And they dewormed him for 400 the firsts day then we took him back for his second vaccine and they said they had to hold off because he had a infection in his ear so they gave us meds they then said to bring him back in a week. We bring him back they tell us more is wrong they have to hospitalized so they gave him a iv they told us today they they would save him for 8000 dollars he is going to die because they pupped him full of meds a dog that showed no sign of being sick just went to them to get his shots and they killed are dogBusiness response
10/25/2023
******, Unfortunately your statement was full of errors. Your first visit was for $122.70. When you returned for his vaccine booster you let us know your puppy ingested a bowl full of french onion soup. Our staff expressed concern because onions are toxic to dogs. Your dog presented with a serious neurologic issue yesterday. Our staff has worked endless hours attempting to save him. When we discussed how life threatening his fever was we attempted to get him into a critical care facility. You declined this option. We are very concerned about a toxin ingestion, viral disease, meningitis..etc. You also were abusive to our staff members this morning when they were attempting to obtain additional information. Swearing and aggressive behavior will not be tolerated at our facility. From here on out we will be dealing with the main owner on the medical chart. While we understand your frustration, we have been working tirelessly to try to save your dog.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.