ComplaintsforBMillz
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Complaint Details
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Initial Complaint
02/01/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I spoke to the Warren County Sheriff Department tonight on 1/31/23 but was told to file a complaint with the BBB. BMillz is an unofficial cannabis “dispensary” that is “gifting” unregulated counterfeit products. They have multiple stores across New York State and each are guilty of unethical practices that put our communities in danger. At BMillz, the customer purchases art (a sticker or a patch) and receives a “free cannabis gift”. The customer is required to pay in cash only and no additional state taxes are applied! Upon some online research, it’s unclear whether BMillz is an active LLC (it appears they are not, and if that’s the case they should not be allowed to operate). Many of the product boxes possess a ‘lab results code’ to scan which navigates users to an empty URL link. In addition, many of the products I’ve purchased from them do not have an FDA stamp of approval. Upon further research, it seems that the legality of gifting cannabis is more of a myth than an actual law, but BMillz is dependent on the myth in order to operate. BMillz speaks openly about gifting unregulated cannabis on one of their two sketchy-looking websites. On 1/31/23, I entered BMillz in Queensbury, NY expecting a refund for the counterfeit product I was sold. They denied me a refund and provided very smug and unprofessional customer service, causing me to lose my temper. I threw my counterfeit THC cartridge at one of the employees which resulted in them calling the police on me. Via telephone, I spoke to the office who arrived at the scene after I had left. The officer notified me that the BMillz employees “seemed uncomfortable” allowing her to enter the store. The BMillz employees also told the police that I threw a sticker at them, when in fact I threw the illegal THC cartridge they sold me. The employees lied to the officer at their convenience! I’ve since notified the officer on actual events. According to this officer, it will be reported to their investigator as well.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.