ComplaintsforGolden Terrace Banquet Hall

• Initial Complaint

  02/28/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Dear Sir/Madam, I would like to file a complaint against Golden Terrace Banquet Hall.I booked this Banquet Hall on January 4, 2020 for my daughter's wedding reception to be held on 8/15/2020 for 350 guests. We decided on the Ballroom package price/payment schedule, with initial cash deposit of $2,000 made on 1/4/2020, and 2nd payment of $4,000 made by check on 2/9/2020. After 2nd payment was made, we with Raj from Golden Terrace in March to advise him due to unforseen circumstances we need a to change the reception date. Before we could finalize a new date for the reception, we were hit with the Covid pandemic, with the Government mandate in place regarding large gathering, social distance, lock down, mask and vaccine requirements we decided to cancel the event to avoid the spread of covid. On March 19, 2020, we met with **************** to advise her we plan to cancel the event of 8/15/2020. Received email confirmation from Golden Terrace a credit of $4,000 can be used to host another event. I planned to hold an event on April 18, 2021, before I could plan anything we were hit with the Delta virus followed by Omicron with the Government mandate in place it was difficult to plan or make or make any arrangement for the event. Due to the pandemic I requested the date of the credit to be extended a few times which was granted with the exception when I request an extension of credit on December 18, 2021 and was advised via email extension of credit is not granted because I had from March 2021 to December 2021 to use my credit ( email correspondence attachment myself and Golden Terrace. How could I use my credit when government mandates are in place regarding social distance, large gathering, vaccine etc.Due to the Covid pandemic I had to abide with the Government rules and it was difficult to plan or arrange any type of event. I would appreciate your assistance in resolving my complaint and would like to receive a full refund.Thank you very much.

  Business response

  03/03/2022

  As per the contract signed by the customer there are no refunds. As per the sales receipt signed by the customer there are no refunds. The client a sufficient time to reschedule her event. We have been open and have had over 100 events from March 2021 to December 2021. We have made an exception not only once but twice with this client to extend the event date. She did not have nor has an intention of having the event she just wants a refund and we do not issue refunds as per our contract.

  Customer response

  03/12/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Based on CDC requirements/restrictions that was in place how could they hold more then *************************************** lock down. Venue cannot accommodate 350 guests with CDC restrictions/social distancing of 6 feet apart/vaccination. CDC guidelines for vaccination didnt start until Feb 2021 and could not plan any event to risk the spread of covid. Also, the bride to be was an essential worker due to the pandemic could not get time off from her job. They just looking to scam customers out of their hard earned money when they do not provide any type of service.  

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

  Customer response

  03/31/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I did not feel it was right to loose my deposit when no service had been rendered due to the corona pandemic/restriction. I sacrifice a lot and have to work very hard to save $6,000 to just see it go without providing any service. Receipt states no refund not knowing there will be a global pandemic which lasted for  more two years. My first option, I requested a credit extension, which was denied because the extension given was at your convenience and not customer's convenience. You did not take into consideration that wedding planning takes time and it not a overnight planning with most places in lockdown. Although the receipt states no refund, your venue could not accommodate my guests with 6 feet distance, where do you put the guests? Although it does not make a difference, you had nothing to loose you were able to host more than one hundred event, why don't you refund my deposit? Airlines do have no refund policy and they were able to make exception and provide credit extension until 2023. 

   

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

  Business response

  04/16/2022

  We have already stated that both the contract and the receipt clearly state no refunds. Customer was aware of this as we had repeatedly informed the customer. Also we had given the client multiple chances to reschedule the event. Customer did not want to reschedule in the time allotted. There is nothing further we can do. Thank you.

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