ComplaintsforL & T Auto Repair
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/16/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Tony the mechanic didn’t fix my wheel bearing the right way and he tried to tell me that some parts come messed up and that doesn’t sound right. I don’t want to go back to him due to the fact he already messed up my car even more. I just want my money back so I can get it done the right way.Business response
12/05/2022
BBB spoke to Anthony at the business and the following was relayed: We have stated from the beginning that the customer needs to bring the vehicle back for us to inspect. If there is an issue we will take care of. It states this on our receipt and I stated this to the customer the same day, I am not willing to give the customer a refund for an issue I have not been able to inspect and address.Customer response
12/09/2022
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. Regards, ******* ****
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.