ComplaintsforAll Choice Connect

• Initial Complaint

  08/31/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  On or about August 12,2022 I spoke to All Choice representative Mike regarding credit due me after my trial of their internet equipment. He promised me a full refund except for $50 restocking fee which I agreed to. The total amount charged me was $499.98. I received a credit of $300 and was told the remainder would be credited later in the month. I received an email on August 30, 2022 that my refund will be $90. They are charging me $60 for a free trial period. Not agreed upon. I texted him back with no response to me. I texted again on August 31, 2022 with no response back to me. I think this is unfair to advertise a money back guarantee and then charge people for using their equipment.

  Business response

  09/06/2022

  Hello, this has been resolved... ****** should be rescinding complaint

  Customer response

  09/07/2022

  Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I have received my refund on9-2-22.  Thank you for your help.  ****** ****** Regards, ****** Miller

• Initial Complaint

  08/17/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Unresolved

  More info

  *New Internet* signs were posted all around my area. Come to find out this is not new internet later on. It was verified that we would have no throttling down which is why I want to switch from my previous provider. Previous provider throttles at 200.. This company at 40. I never would have switched, and that was made clear the reason I wanted to switch, no comment to by this company to state that this is likely not a good switch. This internet is so slow and not working 80% of the time. I called to complain with ****** as that is who the internet is through. They said between the hours of 5pm and 2pm it "may not work good". When I asked to speak to the legal department, I was hung up on. As a family and children in school this is not sufficient and I am not satisfied by the product/service or the customer service received. I was told by James at All Choice Connect if we were switching from the pervious provider to this, we would be "much happier". I am currently paying for this company and my pervious company so I can get internet. I was told that it would cost around $360 to get out of the "contract".. I have never received email or mail regarding payments, dates, account numbers or information on anything. I truly believe that this company's goal is to provide the bare minimum, service and product as well as customer service and applaud themselves for "providing service to rural areas" This company is taking advantage of customers who are dissatisfied with them to continue making a dishonest dollar. Screen shots included to show conversation.

  Business response

  08/24/2022

  Hello, sorry for any issues I looked at the attachments they both appear to be the same attachment ... One of the conversations is with ******'s technician (not our staff) on the day he came out there, I'm trying to find on the attachment (unless its on another one) where the conversation with our sales rep is.. I do see James (salesmen) at the beginning of the conversation but there isn't much there looks like an introduction etc.****** does offer unlimited service unlike ****** they don't shut the system off after the gig threshold is met they still offer high speeds but at a throttled back speed.We do offer high speed wireless routers that are truly "Unlimited" with zero throttle but the cost for those is $350 upfront and $160 per month (no contract and you get a 14 day trial) so perhaps there was confusion on the two products that we offer in that particular area.

  Customer response

  08/24/2022

  Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. It is stated that they still offer "high speeds" however in picture proof, my speed was under 1.0.. it was a .59 .  To charge me to cancel an internet that is not sufficient is wrong.  James  stated if we have *previous internet provider* and were switching we we would be "much happier". When James heard my story of 300 gigs not being sufficient why was it not explained that this would likely not be a good choice for me as it is 40 gigs.  I have a child in school who needs reliable internet, with Covid, I occasionally work from home and need internet that is reliable.  You advertise "NEW Internet" via signs in my area.  This internet was available over a year ago to us, it is not new.  I am not asking for much by simply requesting my contract be terminated with no cost so I can stop paying  you AND another internet provider.  We have gone back to our previous provider because yours is not sufficient in gigs, if its windy, it doesn't work.  If its rainy, it doesn't work. I was told by ****** company between the hours of 5pm-2am "it might not work good".   I am disgusted that your company runs on the idea if their customers are not satisfied in the slightest, they get penalized for Trusting in the service that is praised unto us, that you will provide.  My simple request is that I serve no penalty to you and I can contuine with my other provider. Regards, ******* **********

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