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          Vision Hyundai of Henrietta Rochester has 1 locations, listed below.

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            Business ProfileVision Hyundai of Henrietta Rochester

            New Car Dealers

            Current Alerts For This Business

            Licensing:
            On 12/31/2023 BBB confirmed that Vision Hyundai of Henrietta Rochester had not obtained a necessary license from NYS DMV - Division of Vehicle Safety. BBB encourages you to contact the following agency or agencies to confirm this information: - 5184748943

            Contact Information

            2525 W Henrietta Rd

            Rochester, NY 14623-2325

            (585) 292-0500

            Customer Reviews

            1/5

            Average of 5 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            14 complaints closed in last 3 years

            5 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 24

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

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            Business Details

            Location of This Business
            2525 W Henrietta Rd, Rochester, NY 14623-2325
            BBB File Opened:
            10/13/2014
            Years in Business:
            24
            Business Started:
            1/1/2000
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • PJD Hyundai West LLC
            • Vision Automotive Group
            Business Management
            • Mr. Michael Sacco, General Manager
            • Mr. John Trombino, Customer Service Manager
            Contact Information

            Customer Contact

            • Mr. Michael Sacco, General Manager
            • Mr. John Trombino, Customer Service Manager
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            14 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/13/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            Car was sold as Certified. Salesperson concealed fact that DRLs was not working. They repaired the lights the day before payment. I saw the dent and cover up paint the next day at home. …and when I questioned the company about the dent they said that it was a used car. I would like for them to make that repair.
            Read More
            Read 13 More Complaints

            Customer Reviews

            5 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Dion M

            09/20/2024

            **Scam Alert: Vision Hyundai of Henrietta’s Bait-and-Switch Tactics!** Just a heads-up to anyone thinking about getting service done at **Vision Hyundai of Henrietta in Rochester, NY** – beware of their shady practices. They send out mailers AND advertise on their website a $29.99 oil change. Great deal, right? WRONG. When I showed up to get my oil change, they had the audacity to tell me the price is actually $79.99 because the "price of oil has risen." Seriously?! Then why are they still sending out mailers and keeping the false price up on their website? This is classic bait-and-switch, plain and simple. They lure you in with one price and then try to hit you with a much higher one when you're already there. And guess what? They REFUSED to honor their own ad or mailer. So I walked out and will NEVER take my business there again. If they can’t keep their word on something as simple as an oil change, imagine what they’ll try to pull for bigger services or a car purchase. Save yourself the hassle and find a dealer with integrity. This place clearly doesn’t value their customers or their promises. ?? #BaitAndSwitch #VisionHyundai #FalseAdvertising #Scam

            Vision Hyundai of Henrietta Rochester Response

            11/22/2024

            Matt C****** of Vision Hyundai Henrietta Rochester sends his personal apology to Dion M**** for the way things were handled during their last visit at the dealership. Matt would like to speak with Dion directly as well as offer complimentary maintenance for their vehicle. Please reach out to Matt at the dealership at the earliest possible convenience to discuss the prior visit. 

            Read 4 More Customer Reviews

            Local BBB

            BBB of Upstate New York

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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