ComplaintsforYard Renovations
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/21/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
On 10-23-2022, I hired Tree and Yard Renovations for snow plowing and a tree removal. I paid Chris Z***** $1,399.00 for the tree removal and snow plowing. On the day after of thanksgiving holiday 11-25-22, I went in the hospital for heart surgery. I had asked Chris Z***** to please refund me the full $1,399.00 because we could not afford the tree removal at this time because of upcoming medical bills. The snow plowing cost was $399.00. He said it was to late to cancel the snow plowing, but would refund me 1,000.00 minus $100.00 for a cancellation fee. So I would receive a total of $900.00 from him. It is now 6-21-23 and still have not received the $900.00 promised.Business response
07/12/2023
BBB spoke with the owner who explained that he would be refunding $1000 as soon as he can, which may be in a couple of payments. He apologized for not taking care of this sooner.Customer response
07/12/2023
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Regards, *** *********I was promised this payment a long time ago and never received it. Let's see what happens now.Customer response
08/18/2023
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. I have not received any payment as promised. I don't feel this complaint is closed. I need this refund. No timeline for refund was established. Regards, *** *********Business response
08/25/2023
*** and I have worked out a satisfactory agreement at this point We provided a partial refund and offered credit towards any other service
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.