ComplaintsforNature's Bounty

Vitamins and Supplements

HeadquartersMulti Location Business

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Initial Complaint
09/30/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Good morning better Business bureau. I purchased two bottles of solgar flaxseed oil. Bottles were rancid. Taste awful. Made several phone calls got nowhere. Please help me get my two bottles of solgar flaxseed oil replaced from ******. Waited a half an hour twice for customer service representative. One of them answer the phone and didn't know what to do with me. Call back waited 35 minutes. I don't know what's happened to this company. I'm getting nowhere calling the phone number on the bottle. I've appreciate your assistance as I've come to Wit's end. Thank you
Business response
10/21/2024
Our goal is to provide the best customer service experience for our customers. Thank you for giving us the opportunity to take care of *** **** *******. We have spoken with *** ******** we apologized and advised *** ******* that we have mailed out her $50 check. *** ******* was happy with the outcome.
Customer response
10/21/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[You if you would be so kind please have the business confirm my address I don't remember giving the business my address. Thank youAnswer Here]

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

**** *******

Business response
10/24/2024
Our goal is to provide the best customer service experience for our customers. Thank you for giving us the opportunity to take care of *** **** *******. We have spoken with *** ******* and we have verified her mailing address.
Customer response
10/26/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

**** *******
Initial Complaint
07/22/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I've asked these people going on ten years. STOP SENDING ME ANYTHING THROUGH THE MAIL. This is harassing. I DO NOT WANT YOUR PRODUCTS or the mail man wearing the paint off my porch. STOP. TAKE ME OFF YOUR MAILING LIST FOR EVER. Thank you.
Business response
07/25/2024
Our goal is to provide the best customer service experience for our customers. Thank you for giving us the opportunity to take care of *****************************. We were able to reach ******************** on the phone, we apologized and have removed him from our mailing list. We did advise that it could take up to 90 days to be completely removed. ******************** understands and is satisfied.
Initial Complaint
07/02/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Yes, on May 22, 2024 I sent a letter with (2) bottles of Natures Bounty products via the US postal service ground advantage tracking service. The postal service indicates these items were received by Natures Bounty on May 25, 2024 at 9:06 am (Tracking Number: **** **** **** **** **** **). This correspondence was to address that my (2) recent purchases of their products from ******* store were not opened or used because both products were past the expiration dates (one bottle showed Exp of 05/21 and the other Exp of 11/20). I explain the details of this situation in my formal letter which I have attached. Also attached are the photos of the (2) bottles I returned to them with the name of the vitamin, the *** code and Label showing the Expiration dates I alluded to. I was seeking a refund of the costs I paid for the product and/or product replacements since I still had not heard back from *******'s Executive staff in ***********, **.
Business response
07/11/2024
Our goal is to provide the best customer service experience for our customers. Thank you for giving us the opportunity to take care of *** ****************************** We tried calling ****************** a few times, however we were unable to speak with him. We left a message apologizing and advising we have issued a check in the amount of $37.99 and to please allow 3 weeks for delivery.
Customer response
08/26/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

On July ******* I received a message through the BBB portal telling me that the company I had contacted your organization about, Nature's Bounty, had provided a final response. The final response from Nature's Bounty was an apology and acknowledgement that they would be issuing me a refund for $37.99 and I should be receiving the check within (3) weeks. It has now been almost (6) weeks and I still have not received the refund check as promised in their stated response through the BBB portal.

I am requesting your aid in this matter per your directions should I have any further issues regarding this matter. Was not sure if I needed to open up a new complaint or just contact you with this case number (********), as your review of the file will clearly show the company indicated that a refund check had been sent for $37.99 and that I should receive it within (3) weeks from July 15, 2024.

Your time and efforts on my behalf on following up with Nature's Bounty regarding their promised action in their response to your organization is sincerely appreciated.

Business response
10/24/2024
Our goal is to provide the best customer service experience for our customers. Thank you for giving us the opportunity to take care of *** ******* *******. We have tried to reach *** ******* by phone unfortunately we were not able to speak with him. We left a detailed message we apologized and advised that we have sent out another check on 10/18 in the amount of $37.99. We will continue you to follow up with *** ******* to make sure he is satisfied.
Customer response
10/25/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

******* *******
Initial Complaint
05/20/2024
Complaint Type:
Delivery Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I am writing to express my deep dissatisfaction with the handling of my recent order placed on Puritans Pride website, I took advantage of advertised discount on Q-SORB Co Q-10 200 mg and successfully completed my purchase.However, without any prior notification, my order was abruptly canceled. I later learned that the cancellation was due to a pricing error on the website. What further aggravated the situation was the complete lack of communication from Puritans Pride side regarding this cancellation. I did not receive any emails or notifications explaining the cancellation or offering an alternative solution.As a customer, I find this behavior unprofessional and lacking in integrity. It is my understanding that once a transaction is completed and confirmed, it is a binding agreement between the buyer and the seller. Puritans Pride failure to honor this agreement and the subsequent lack of communication are highly disappointing.
Business response
05/30/2024
Our goal is to provide the best customer service experience for our customers. Thank you for giving us the opportunity to take care of ***************. We have reached out to our customer, we apologized for the incorrect pricing on item # *****. We have accommodated *************** with 30% off of item # ***** when the item is back in stock. We will reach out to *************** when item # ***** is back in stock. Our customer is satisfied with this outcome.
Customer response
05/31/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

***************
Initial Complaint
05/16/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Put in order for 3 items $61. 2 of 3 were out of stock. Promised to send me a refund check for $41. Never sent me a check. Called numerous times and still no check or explanation..
Business response
05/23/2024
Our goal is to provide the best customer service experience for our customers. Thank you for giving us the opportunity to take care of ***************************. We have reached out to ****************, we spoke with him to investigate his concern. We reached out again and left a detailed message advising his refund was issued. He will be receiving two checks; $24.07, & $37.42, which totals $61.49. We also advised if he has any other concerns to please reach out to us.
Initial Complaint
04/05/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Called Puritan pride about my refund and can never get a clear answer about refund. told Rep i would like to speak with a supervisor,was put on hold , she claimed she was unable to find one.reason for complaint i fell i am getting the run around about my refund and that the customer service Rep. is following script.
Business response
04/09/2024
Our goal is to provide the best customer service experience for our customers. Thank you for giving us the opportunity to take care of *********************************. We have reached out to *** **** multiple times. We were not able to speak with him, but we did leave a message. We left a messages advising that his refund was processed in the amount of $26.99 on April 5th, 2024.
Customer response
04/10/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*****************************
Initial Complaint
02/12/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Im a faithful customer of the Vita Globe Biotin **** mcg Gummies and I normally get them at my local family dollar located at ****************************************************. And I went in yesterday to purchase said gummies and I noticed that the expire date was *** of 2023. I told the cashier about it and she thanked me and said that she will get the rest of them off the shelf. And she took the one I showed her away from me. I went in today feb09 **** and I brought it thinking that they were updated but they still have the same expiration date of *** 2023.
Business response
02/12/2024
Upon reviewing this complaint and after researching this product we have confirmed we do not manufacture or sell this product.
Initial Complaint
01/01/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
On Nov. 16st, 2023 I ordered products from Puritan's Pride.I included a check for $123.00. Two items for $101.77 were out of stock and company promised to refund me with a check for $101.77. This refund has never arrived. The email they provided: ******************** was rejected when I sent it, access was denied. I would like to receive my refund by a check.My Puritan's Pride customer# is: **********.
Customer response
01/05/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*****************************************
Initial Complaint
12/19/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I purchased two orders of the below from Amzon.com (Order# ***-**************** .When opened the bottle its all lumped together like a solid block .Attached the meail thread where they promised to compemsate and they keep running around .But they never sent the check .
Business response
01/09/2024
Our goal at Nature's Bounty is to satisfy every consumer. We have reached out to ***************************************, we apologize for the delay. We verified his mailing address and advised him that he will receive his refund check within 14 business days. We will follow-up to make sure ****************************** is satisfied once he receives his check.
Initial Complaint
12/05/2023
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
We have been purchasing mail order vitamins from Puritan's Pride for over 20 years and during September mailed in a check with our order# **********. Due to out of stock items we were to receive a refund of $226.56. After a couple phone calls they assured us a check was mailed in October but never received the check. During our numerous calls in November, they said they need to trace the check prior to resending a check or issuing store credit. We are retired and on a fixed income but this company continue to make excuses on why they can't refund our money. Even the **************** Supervisors do not take ownership of this issue and fail to follow-up with us by phone leaving us to call back every week with no resolution. Ideally, we would like them to overnight a refund check so we can purchase vitamins from a more customer focused company. During my recent calls I have even suggested them giving us store credit so we can at least order the vitamins we need which they say is not possible because they haven't completed tracking the first check. We are not going on 3 months without a resolution and hope BBB can intercede on our behalf.
Customer response
12/28/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

***********************

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