7 Customer Reviews
Review from Lisa L
1 star06/18/2024
I have ordered ginco biloba from ********* ***** for several years. When I opened my last order, the pills were small black shiny pills instead of the usual ****** colored pills. I figured they switched the formula and didn't update the website. I contacted puritan's to confirm this. Eventually spoke with a representative who said they hadn't changed the pills, she could offer a refund on the 1 bottle, but I'd need to check the other bottle. I did check when I got home and it was also the small shiny black pill. I emailed them to request a replacement. No response so I contacted them today to get a refund. I'm hoping they reached out to everyone who received these pills, whatever they are.Review from Caitlin M
1 star04/13/2024
Natures Bounty sells expired items, doesnt return emails, and isnt helpful via phone.Review from Amy G
1 star06/21/2023
After doing business with this company for well over a decade....I'm DONE! I have always had good service, but this time they gave me the run around. They took the payment, out of my account, on May 17th. The order just showed up June 21st. I spoke with customer service, on two occasions, and both times was told that the delay was due to a system change/upgrade, etc. They did refund my money, and I'm thankful for that. I do believe the quality of their vitamins has deteriorated, as their pricing is too low to include quality ingredients, which are quite expensive.Review from Vicki I
1 star01/27/2023
They continue to send junk mail to my address despite repeated phone calls and mail correspondences asking them to stop sending mailings every month. This has been occurring since we purchased our house over 3 years ago! The name on the mailings is not our name, nor the previous owners name. I'm sure it is a fictitious name of ******* *********** that they are using just to tack a name to our address. I have never purchased anything from ********* *****, I have never had an account with ********* *****, I don't even know what ********* ***** is except it shows pictures of pill bottles on the mailings that continuously come to our address. Apparently the company has other names because when I entered ********* *****, The Nature's Bounty Co. appeared for that listing. I just want them to STOP sending flyers/catalogs in the mail.Review from NA L
1 star10/23/2022
They claim to have a Satisfaction Guarantee but they not only will not honor this, they won't even respond to any emails or even a letter that was mailed to their headquarters. I cannot recommend that anyone would ever waste money on their products, if they are not willing to back them up when things go wrong. I ended up with two bottles of gummy vitamins that were in horrible conditions and cost $12 each. They were over priced to begin with and then to get something that was so hardened up and stuck together with some type of crystalized substance on the outside, what a waste of money. I will never again spend a dime on their products. Horrible, nonexistent customer service.Review from Julia H.
1 star07/30/2022
Took a gentle iron pill. All was fine when I had a freak incident occur. I did gag on the pill I guess but in trying to take it again, the capsule broke for no reason with ALL the powder coming out at once. This was very distressing and I did throw up part of the cap as well as some of the powder. Spent time on the phone with poison control and our local nurse line. Visited er/urgent care. Received a breathing treatment for asthma and now lungs inflamed. Throat too with irritation and a cough. Very scary incident and hoping no long term side effects but so far in the clear. I just want consumers to be aware and I dont think any capsule should have powder like that in it!
Nature's Bounty Response
08/01/2022
On behalf of Nature's Bounty, I apologize for the inconvenience you experienced with our product and thank you for bringing it to our attention. One of our associates will be in contact with you in order to obtain further information. Or if you prefer, please call us toll-free Monday-Friday 9 am-5 pm EST at **************.Please be assured that we take our customer inquiries very seriously. We follow strict Good Manufacturing Practices. Our Quality Control and ***************** programs are internally and independently audited to ensure top-quality products and that our performance measures are continually met. Our ***************** professionals supervise manufacturing and packaging processes to ensure product integrity, purity, and accuracy of contents.Review from Carie L.
1 star05/08/2022
This company is very misleading. It took over a week to get an answer as to why **** is so high via email. I called and asked to cancel. Was advised that the products have shipped, but as soon as I receive them I can return them unopened for a full refund. They never advised me that I would have to pay to return them during my phone call. I just want a shipping label to return the items and my refund of the order.Nature's Bounty Response
05/12/2022
I'm sorry we can't locate this consumer in our system. Nature's Bounty doesn't sell directly to the public. What company is she trying to reach?
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